Network Admin Engineer

The Network Admin Engineer / Network Operations Center (NOC) Specialist plays a critical role in ensuring the continuous and efficient operation of the company's global IT infrastructure, with a particular focus on network systems. This position is responsible for proactive monitoring, rapid incident response, and first-line troubleshooting of network devices, servers, applications, and security systems. The NOC Specialist will work in a 24/7 environment, collaborating with various IT teams and business units to maintain high availability and performance of mission-critical systems across diverse geographical locations.

Key Responsibilities:

• Monitoring and Surveillance:
  
  • Continuously monitor network performance, health system, and security events using a variety of monitoring tools
    
  • Proactively identify and alert potential issues, anomalies, and service degradations across WAN, LAN, WLAN, and locations 'connectivity.
    
  • Monitor critical applications, communication links and infrastructure
    
• Incident Management & Response:
  
  • Act as the first point of contact for all IT networks infrastructure-related incidents reported by users or detected by monitoring systems.
    
  • Perform initial triage, diagnosis, and troubleshooting of network, server, and application issues.
    
  • Escalate incidents to appropriate Level 2/3 support teams (e.g., infrastructure team, Application Support, Cybersecurity) following defined escalation procedures.
    
  • Document all incidents, resolutions, and troubleshooting steps accurately in the IT Service Management ticketing system.
    
  • Participate in root cause analysis efforts for recurring incidents.
    
• System Administration & Maintenance (First-Line):
  
  • Fully support, configure, maintain and upgrade corporation's networks
    
  • Install and integrate new server hardware and applications into network
    
  • Keep an eye out for needed updates/upgrades
    
  • Support and administer third-party applications
    
  • Ensure network security and connectivity
    
  • Monitor network performance (availability, utilization, throughput, good put, and latency) and test for weaknesses
    
  • Resolve problems reported by end user
    
  • Define network policies and procedures
    
  • Specify system requirements and design solutions
    
  • Research and make recommendations on server system administration
    
  • Perform routine system checks and health assessments of network devices (routers, switches, firewalls, Wi-Fi access points, communication links).
    
  • Execute basic configuration changes and system reboots as per documented procedures.
    
  • Assist with patching and upgrading activities, monitoring their impact on services.
    
• Security Operations (First-Line):
  
  • Monitor security alerts from SOC platform and other security tools.
    
  • Perform initial investigation of suspicious activities and escalate to the Cybersecurity team as required.
    
  • Adhere to all company security policies and procedures.
    
• Communication & Reporting:
  
  • Provide timely and clear communication to stakeholders regarding incident status, planned outages, and service impacts.
    
  • Generate daily, weekly, and monthly reports on network performance, incident trends, and system availability.
    
  • Maintain accurate operational documentation, runbook, and knowledge base articles.
    
• Collaboration & Teamwork:
  
  • Work effectively within a 24/7 shift rotation, ensuring seamless handover of duties and information.
    
  • Collaborate with other IT teams (e.g., Infrastructure, Applications, Onsite IT) to resolve complex issues and implement solutions.
    
  • Participate in training sessions to enhance technical skills and knowledge.
    

Qualifications:

• Bachelor's degree in computer science, Information Technology, Telecommunications, or a related field.
  
• Relevant certifications (e.g., Cisco, FortiGate , Azure etc) are highly desirable.
  

Experience:

• Minimum of 2-4 years of experience in a Network Operations Center (NOC) or similar IT operations role, preferably within a large enterprise environment.
  
• Experience with network monitoring tools.
  

Required Skills:

• Solid understanding of networking concepts (TCP/IP, VLANs, routing protocols).
  
• Familiarity with Cisco IOS, FortiGate and other network operating systems.
  
• Azure Landing zone hands on experience with Microsoft Azure Certification(s)
  
• Exposure to virtualization technologies
  
• Experience in cloud migration
  
• Knowledge of cybersecurity principles and tools is beneficial.
  
• Excellent problem-solving and analytical skills.