
Atlassian Support Engineer
4 weeks ago
Atlassian Tools (Jira/Confluence/Bitbucket), Linux, MySQL, Java, RESTful API, Groovy
DescriptionGSPANN is hiring an Atlassian Support Engineer with 8+ years of experience for a full-time role. The ideal candidate must have strong leadership and problem-solving skills.
Location: Hyderabad / Gurugram / Pune / Bangalore / Noida
Role Type: Full Time
Published On: 8 October 2024
Experience: 8+ Years
Role and Responsibilities- Build deep knowledge of the business and understand the end-to-end customer journey.
- Partner with stakeholders to improve the design, visibility, availability, scalability, and performance of services.
- Automate manual processes efficiently, analyze incidents, and facilitate blameless post-mortems.
- Measure data using standardized telemetry to improve alert management, decision-making, and optimization techniques.
- Support planned changes with deployment and post-deployment monitoring, creating dashboards or alerts as needed.
- Evaluate open-source and vendor products, create proofs of concept, and migrate applications to the cloud.
- Adhere to company controls to meet audit requirements.
- Exhibit leadership by building a talented and result-oriented team environment.
- Build value propositions, case studies, and accelerators.
- 7+ years supporting Atlassian Tools (Jira, Confluence, BitBucket) including installation, configuration, administration, troubleshooting, and support, along with Linux and MySQL.
- Knowledge of Java, REST API, and Groovy scripting is a plus.
- Experience with high-volume, mission-critical applications.
- Understanding of ITIL and ITSM tools.
- Experience in automation, monitoring, alerting, and self-healing solutions.
- Strong understanding of IT tools, techniques, systems, and solutions.
- Creative problem-solving skills for cross-functional issues.
- Ability to manage changing operational goals flexibly.
- Passion for operational excellence and governance.
- Experience handling escalations and ownership of critical issues.
- Excellent communication skills, especially in stakeholder engagement and triage calls.
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