Assistant Manager, Account Management

7 days ago

Rahim Yar Khan, Punjab, Pakistan foodpanda hk Full time

About the opportunity

Responsibilities:

  • Being responsible for driving incremental orders, ensuring retention, exclusivity, and stronger relationships with GMV Class A & B vendors, servicing at a 360-degree level with the goal of optimizing business performance, growth, and enhancing their experience.
  • Helping to drive a better experience by training restaurant staff, collaborating with operations/owners to improve menu displays, sharing reports, working with the marketing team to create promotions/events, and optimizing performance.
  • Identifying and implementing new value-add initiatives and proactively finding solutions, such as establishing 2 exclusive partnerships with key accounts offline or on foodpanda, with targeted monthly growth as a main KPI.
  • Ensuring top key accounts are photographed professionally.
  • Handling deal acquisition for monthly and event-based campaigns.
  • Monitoring logistics performance on a daily/weekly basis.
  • Reducing issue rates or fail rates.
  • Working with internal cross-functional stakeholders to define requirements, deliver strategies, develop tactical plans, manage project risks, issues, blockers, and actions.
  • Supporting cross-functional teams by facilitating communication, resolving urgent issues, coordinating support, and deploying processes and tools.
  • Maintaining visibility and communication across teams and reporting progress to management.
  • Performing additional tasks/projects as they arise.
What you need to be successful
  • 1.5 years of account directorship experience.
  • Negotiation and communication skills.
  • Presentation and business review skills.
  • Knowledge of food and operational costings.
Who we are

foodpanda is part of the Delivery Hero Group, the world's pioneering local delivery platform. Our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

What's in it for you

A little About Us:

  • We are fast, like mind-boggling fast If you love ever-changing goals and optimization, you're the right fit for us
  • We love people who can develop things from scratch, own them, and then work on improving them.
  • We love what we do, and we don't rest until we've achieved our targets. If you're driven to achieve your dreams, come join us
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