Customer Service Representative

2 weeks ago

Lahore, Punjab, Pakistan Zameen Group Full time

Get AI-powered advice on this job and more exclusive features.

Zameen.com is Pakistan's leading real estate portal and a pioneer in digitizing the property sector since 2006. As part of the Emerging Markets Property Group (EMPG), Zameen.com offers an expansive digital platform for property buying, selling, renting, and investing. With over 20 million property listings, 1.6 million registered members, and more than 15,000 real estate agencies onboard, Zameen.com has become the go-to destination for property solutions across Pakistan. Headquartered in Lahore and operating in all major cities, the company continues to transform real estate through technology, innovation, and a customer-centric approach.

Job Summary:

We are seeking a proactive and personable Customer Service Representative (CSR) to join our dynamic real estate team. The CSR will serve as the first point of contact for clients, handling inquiries, coordinating property visits, and supporting the sales and leasing process. This role requires excellent communication skills, attention to detail, and the ability to manage multiple client relationships efficiently.

Key Responsibilities:

  • Respond promptly to customer inquiries via phone, email, and in-person.
  • Provide accurate information about available properties, sales procedures, and company services.
  • Coordinate and schedule property viewings with clients and agents.
  • Maintain and update client records and CRM database.
  • Follow up with leads and provide timely updates on property availability or process status.
  • Assist with document preparation and ensure all paperwork is complete and filed correctly.
  • Handle customer complaints and provide appropriate solutions in a timely manner.
  • Collaborate with sales agents, property managers, and marketing team to ensure client satisfaction.
  • Stay informed about real estate trends, property listings, and market conditions.

Requirements and Skills:

  • Associate's or bachelor's degree in business, communications, or related field preferred
  • Previous experience in customer service; experience in real estate is a plus.
  • Proficient in Microsoft Office and CRM software (e.g., Salesforce).
  • Strong communication, interpersonal, and organizational skills.
  • Ability to multitask, prioritize, and manage time effectively.
  • Customer-focused attitude with a professional demeanor.

Compensation:

  • Competitive salary and commission opportunities
  • Additional benefits include health insurance, mobile and travel allowance, and professional development opportunities.
Seniority level
  • Seniority levelEntry level
Employment type
  • Employment typeFull-time
Job function
  • Job functionCustomer Service, Sales, and Business Development

Referrals increase your chances of interviewing at Zameen.com by 2x

Get notified about new Customer Service Representative jobs in Lahore, Punjab, Pakistan.

Customer Experience Specialist (Non Voice)Customer Support Specialist - InternationalCustomer Support Representative - Supply OnboardingCustomer Support Representative – Part-time Evening ShiftPatient Calling / Transitional Care Management (TCM) / Prior Authorization Executive

Lahore District, Punjab, Pakistan 19 hours ago

We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

  • Customer Service Representative

    2 weeks ago

    Lahore, Punjab, Pakistan Reall Time Full time

    4 days ago Be among the first 25 applicantsDirect message the job poster from Reall TimeCustomer Services Expert |Outsource your tasks and you will be able to focus on big picture| Talks about #machinelearning, #staffaugmentation…Company DescriptionReallTime is dedicated to building customer loyalty by providing personalized and timely solutions that...

  • Customer Service Representative

    7 days ago

    Lahore, Punjab, Pakistan beBeeCustomerService Full time

    Job Title: Customer Service RepresentativeWe are seeking a skilled and customer-focused professional to join our team as a Customer Service Representative. In this role, you will be responsible for managing incoming and outgoing calls, providing excellent customer service, and resolving issues efficiently.

  • Customer Service Representative

    19 hours ago

    Lahore, Punjab, Pakistan TalkAgent Full time

    TalkAgent is a dedicated team of professionals with a proven track record in customer service, support, and sales. We offer Voice and Non-Voice Operations services including inbound and outbound calls, chat, and email support for international campaigns. With experience in telesales, customer support, telemarketing projects, and call center training, we...

  • Customer Service Representative

    2 weeks ago

    Lahore, Punjab, Pakistan IRG Global Full time

    2 days ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.Direct message the job poster from IRG GlobalCompany DescriptionIRG Global is a software and marketing company specializing in setting up new businesses both on-ground and off-ground. Our services include software development, digital marketing, branding,...

  • Customer Service Representative

    2 weeks ago

    Lahore, Punjab, Pakistan Reall Time Full time

    2 days ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.Direct message the job poster from Reall TimeCustomer Services Expert | Outsource your tasks and focus on the big picture | Topics include #machinelearning, #staffaugmentationCompany DescriptionReallTime is dedicated to building customer loyalty by...

  • Customer Services Representative

    2 weeks ago

    Lahore, Punjab, Pakistan Alpha Tech Full time

    Position: Customer Service Representative (CSR)Timing: 2 PM to 10 PMLocation: Near Kalma Chowk, LahoreRequirements:Freshers and experienced candidates can applyBoth males and females welcomeSalary: Up to 35K + CommissionApply NowJob SpecificationAs a Customer Service Representative, you will handle customer inquiries via phone and email, resolve issues...

  • Customer Service Representative

    3 weeks ago

    Lahore, Punjab, Pakistan Karma Software Solutions Full time

    Customer Service Representative Karma Software Solutions, Pakistan A leading US-based company needs Customer Service Representatives for its backend office. Candidates must be quick learners and possess good English communication skills, both written and spoken. Additionally, candidates should have a good command of internet surfing and Microsoft...

  • Customer Service Representative

    7 days ago

    Lahore, Punjab, Pakistan beBeeCustomerService Full time

    Job Title: Customer Service RepresentativeAbout the RoleWe are seeking a skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our organization, you will be responsible for providing exceptional customer service, resolving issues promptly, and ensuring overall customer...

  • Customer Service Representative

    7 days ago

    Lahore, Punjab, Pakistan beBeeCustomerService Full time

    Job Opportunity: Customer Service RepresentativeWe are seeking a skilled and friendly individual to join our team as a Customer Service Representative.About the Role:The primary responsibility of this role is to provide exceptional customer service to guests, ensuring a warm and welcoming environment for all visitors. The ideal candidate will have strong...

  • Customer Service Representative

    7 days ago

    Lahore, Punjab, Pakistan beBee Careers Full time

    Customer Service RepresentativeWe are seeking a dedicated and experienced Customer Service Representative to join our team. As a key member of our support staff, you will be responsible for providing exceptional customer service via phone, email, chat, or other communication channels.Key Responsibilities:Troubleshoot customer issues and resolve complaints in...