Chat Support Agent

3 weeks ago


Lahore, Punjab, Pakistan The University of Lahore Full time
Responsibilities
  • Respond to inquiries across multiple platforms including Facebook, Instagram, WhatsApp, SMS and Email
  • Engage in real-time chat support to assist prospective students with queries related to admissions, programs and campus life
  • Provide timely information about admissions, conferences, events and campus updates
  • Deliver clear, polite and professional communication at all times
  • Log and track interactions to ensure follow-ups and resolution of queries
  • Stay updated on university policies, programs and announcements to ensure accurate responses
Qualifications
  • Education: Bachelor's/Master's degree in Business Administration or a relevant field
  • Experience: 1 year of relevant experience
Skills
  • Excellent written and spoken communication skills
  • Proficient typing ability with speed and accuracy suitable for handling live chat and digital correspondence
  • Ability to multitask across multiple platforms
Employment details
  • Seniority level: Entry level
  • Employment type: Full-time
  • Industries: Education Administration Programs

Location: Lahore, Punjab, Pakistan


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