Email Chat Support Representative

2 weeks ago


Lahore, Punjab, Pakistan ASK Development Full time 37,000 - 500,000 per year

Responsibilities:

Respond to customer inquiries via Social Media / Email in a timely and accurate manner

· Provide personalized customer service to ensure customer satisfaction

· Understand customer needs and provide appropriate solutions

· Escalate issues to supervisor when necessary

· Keep accurate records of customer interactions and transactions

· Provide feedback to improve customer experience and chat processes

Requirements:

· Graduation and Proven experience as a Social Media Agent or in a similar customer service role is a plus

· Excellent written communication skills with a strong command of the English language

· Ability to multitask and work in a fast-paced environment

· Good problem-solving skills with the ability to think creatively

· Ability to work independently with minimal supervision

· Availability to work flexible hours, including weekends and holidays

· Familiarity with live chat software and CRM systems

Job Type: Full-time

Pay: Rs37, Rs50,000.00 per month

Education:

  • Bachelor's (Required)

Experience:

  • Email or chat support: 1 year (Required)

Location:

  • Lahore (Required)

Work Location: In person



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