Email Chat Support Representative
2 weeks ago
Responsibilities:
Respond to customer inquiries via Social Media / Email in a timely and accurate manner
· Provide personalized customer service to ensure customer satisfaction
· Understand customer needs and provide appropriate solutions
· Escalate issues to supervisor when necessary
· Keep accurate records of customer interactions and transactions
· Provide feedback to improve customer experience and chat processes
Requirements:
· Graduation and Proven experience as a Social Media Agent or in a similar customer service role is a plus
· Excellent written communication skills with a strong command of the English language
· Ability to multitask and work in a fast-paced environment
· Good problem-solving skills with the ability to think creatively
· Ability to work independently with minimal supervision
· Availability to work flexible hours, including weekends and holidays
· Familiarity with live chat software and CRM systems
Job Type: Full-time
Pay: Rs37, Rs50,000.00 per month
Education:
- Bachelor's (Required)
Experience:
- Email or chat support: 1 year (Required)
Location:
- Lahore (Required)
Work Location: In person
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