Area Manager

3 weeks ago

Karachi, Sindh, Pakistan foodpanda hk Full time

About the opportunity

1. Operational Leadership

  • Lead and oversee daily operations across all assigned outlets.
  • Implement and monitor standard operating procedures (SOPs) to ensure efficiency, consistency, and quality.
  • Conduct regular site visits to audit cleanliness, service, inventory, and staff performance.

2. Team Management

  • Hire, train, and mentor baristas and staff to maintain high performance and morale.
  • Develop shift schedules, labor management strategies, and training plans in coordination with the team.
  • Conduct performance reviews and support ongoing staff development and succession planning.

3. Customer Experience

  • Ensure exceptional customer service is consistently delivered at every location.
  • Monitor guest feedback channels and resolve escalated customer issues with urgency and professionalism.

4. Financial Accountability

  • Own the P&L of each outlet and ensure financial targets are met.
  • Monitor daily sales, labor costs, and wastage to maximize profitability.
  • Work with finance and procurement teams to manage inventory, vendor relations, and cost control.

5. Quality Assurance & Compliance:

  • Ensure all outlets comply with health, safety, and food hygiene standards.
  • Maintain quality control protocols for coffee preparation.
  • Implement regular training and audits to ensure compliance.
  • Control wastages and implement initiatives to manage variances and wastage.
What you need to be successful
  • Minimum of 5 years of experience in a similar role.
  • Seeking an experienced and driven RGM / Operations Manager to lead and oversee the day-to-day operations of a coffee chain.
  • This role requires a strategic leader who can balance high-level operational oversight with on-ground execution, ensuring consistent quality, exceptional customer experiences, and financial performance across all locations.
  • Strong negotiation skills with the ability to secure favourable terms and conditions.
  • Excellent communication and interpersonal skills to effectively interact with clients, suppliers, and team members.
Who we are

The pandas have embarked on an inspiring journey to serve "Meal for Every Table." This adventure began in the bustling hub of our Delivery Heroes, Vendor Partners, Suppliers, Pandamarts, and Passionate Homechefs, all united by the dream of delivering joy through delicious food & more. Together, our pandas face challenges, bring innovations, and with unwavering determination and heart, they strive to deliver Meal for Every Table.

Join us on our journey as we aim to connect with 25% of Pakistan's population, delivering more than just meals, uplifting lives, and driving positive transformation throughout the nation. Come onboard as an "Area Manager" and play your part in the "Commercial Domain."

On this journey, you will report to "Lead, Projects".

What's in it for you

What does your playfield look like?

  • We work in a flexible but fast-paced environment.
  • We start and end with customers to deliver exceptional service.
  • We love to innovate, prioritize, decide, and deliver.
  • We love what we do, and we don't rest until our targets are achieved. So if you're also someone who is driven until the dream is achieved, come join us.
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