Technical Support Associate

3 weeks ago

Lahore, Punjab, Pakistan Howmuch Full time

Overview

Howmuch Pvt Limited is seeking a Technical Support Associate for its Retail and Restaurant Management and POS Solutions, Howmuch (https://www.howmuchpos.com) and Foodnerd (https://www.foodnerdpos.com).

Major Duties & Responsibilities

  1. Set up hardware and install and configure software and drivers.
  2. Maintain and repair technological equipment (e.g. routers) or peripheral devices.
  3. Install well-functioning LAN/WAN and other networks and manage components (servers, IPs, etc.).
  4. Perform regular upgrades to ensure systems remain updated.
  5. Troubleshoot system failures or bugs and provide solutions to restore functionality.
  6. Arrange maintenance sessions to discover and mend inefficiencies.
  7. Offer timely technical support and teach users how to utilize computers correctly.
  8. Close new business deals by coordinating requirements; developing and negotiating contracts; integrating contract requirements with business operations.
  9. Protect the organization's value by keeping information confidential.
  10. Enhance organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
  11. Adhere to company's policies, standards, and procedures in the performance of job duties.

Qualifications

  1. Proven experience as a computer technician or similar role.
  2. Thorough knowledge of computer systems and IT components.
  3. Good knowledge of internet security and data privacy principles.
  4. Excellent troubleshooting skills.
  5. Exceptional organizing and time-management skills.
  6. Strong verbal and written communication skills are critical.
  7. Relevant certifications (e.g. CompTIA A+) will be an advantage.
  8. Experience/Knowledge of Hubspot CRM is a plus.

Key Benefits

  1. Competitive commission structures that reward your work.
  2. Bonuses and Commissions.
  3. Accelerated learning and career growth
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