Software Engineer III

2 days ago

Hyderabad City Taluka, Pakistan FANATICS INC Full time

JOB SUMMARY:

The Sr. Systems Engineer – ServiceNow Administrator plans, implements and oversees Fanatics the implementation of the ServiceNow Platform. Supports out of the box and custom made ITSM Solutions, Platform Automations, contributes to audit fidelity, and supports our use base. The main objective is to provide scalable solutions and self-service interaction options to all of Fanatics.

GENERAL DUTIES AND RESPONSIBILITIES:

  • Perform ServiceNow administrator duties, including managing users, roles, permissions, and platform upgrades

    • Work closely with business stakeholders to understand their needs, document requirements, and ensure alignment with the ServiceNow platform capabilities.

      • Lead ServiceNow projects based on requirements, including design, configuration, testing, deployment, and post-go-live support.

        • Work closely with third-party developers to implement ServiceNow solutions based on business needs and industry best practices.

          • Configure and customize ServiceNow modules, including ITSM, ITOM, HR Service Delivery, and other business applications

            • Monitor platform health and performance, addressing any issues and performing regular maintenance, patching, and updates.

              • Collaborate with cross-functional teams to design and implement ServiceNow integrations with external systems.

                • Troubleshoot and resolve ServiceNow issues and provide ongoing technical support for users.

                  • Drive continuous improvements and optimizations to the ServiceNow platform to meet evolving business needs.

                    • Stay current with ServiceNow features, industry trends, and best practices.

                      • Provide training and guidance to end-users to maximize the platform's usage and effectiveness.

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