Chief Manager

MBA with at least 09 years of relevant experience with first-hand knowledge of UFG reduction mechanisms.

Responsibilities:

• Review and finalize monthly meter reading plan of domestic, industrial & commercial consumers with regards to each respective billing zone.
• Reduction in number of D Cases, Bill Segment in Error & Un-billed Cases.
• Managing department's operational, technical, budgetary, HR, regulatory, legal matters with Sales/ UFG reporting & projections.
• Analyze the Billing Process i.e; Unregistered Volume realization, PUG, Slow and Sticky Meter adjustments and Test Report Analysis.
• Monthly Reading and Surveys for Premise Status (Occupied), Temping/ Theft & rehabilitation cases.
• UFG reduction Strategic Role i.e; negative pressures, Tempering/ PUG/ Slow Meter Adjustments, Leftover Cases Analysis.
• Managing GIDC collection & reconciliation and tariff & tax matters, RLNG blended rates, customer classification, defaulter issues.
• Providing quality services to Customers and resolving their queries efficiently including PMDU, Ombudsman, Court, OGRA.
• Developed Comprehensive Strategy for UFG reduction and increase in SBU sales.
• To oversee and coordinate various policies/measures to control gas theft through introduction of new technologies and vigilant monitoring teams and plan / arrange raids at suspected gas pilferage points in coordination with relevant departments.
• To monitor and analyze section-wise and SMS-wise gas reconciliation reports and monitor the percentage, trend of UFG losses in different zones keeping the Management informed through presentations and reports.
• To analyze/monitor sector-wise monthly Gas Sales Trends, Minimum Billed Consumers' cases, Sticky Meter and Provisional billing.
• To assist and present disputed cases to the Management Review Committee for resolving consumers' appeals after analysis of UFG loss data.
• To maintain close liaison with the zones for implementation of UFG policies.
• To manage, motivate and train the billing department staff.
• To make presentations to the BOD/Senior Management regarding billing and UFG activities and implementation status.
• To attend OGRA meetings and respond to their queries regarding disputed gas theft cases and billing related matters.
• Carry out due diligence of the section by acting as internal quality control check and overseeing internal & external audits of the section.