Chief Operations Director

The Chief Manager will be responsible for reviewing and finalizing monthly meter reading plans for domestic, industrial, and commercial consumers in their respective billing zones.

• Review and finalize monthly meter reading plans for domestic, industrial, and commercial consumers.
• Reduce the number of disputed cases, bill segment errors, and unbilled cases.
• Manage departmental operational, technical, budgetary, HR, regulatory, and legal matters, including sales and UFG reporting and projections.
• Analyze the billing process, including unregistered volume realization, PUG, slow and sticky meter adjustments, and test report analysis.
• Conduct monthly readings and surveys for premise status, tampering/theft, and rehabilitation cases.
• Play a strategic role in UFG reduction, including negative pressures, tempering/PUG/slow meter adjustments, and leftover case analysis.
• Manage GIDC collection and reconciliation, tariff and tax matters, RLNG blended rates, customer classification, and defaulter issues.
• Provide quality services to customers and resolve their queries efficiently, including PMDU, Ombudsman, Court, and OGRA.
• Develop comprehensive strategies for UFG reduction and increased SBU sales.
• Oversee and coordinate various policies/measures to control gas theft through new technologies and vigilant monitoring teams, and plan/arrange raids at suspected gas pilferage points in coordination with relevant departments.
• Monitor and analyze section-wise and SMS-wise gas reconciliation reports, and monitor the percentage and trend of UFG losses in different zones, keeping the management informed through presentations and reports.
• Analyze/monitor sector-wise monthly gas sales trends, minimum billed consumers' cases, sticky meters, and provisional billing.
• Assist and present disputed cases to the Management Review Committee for resolving consumers' appeals after analyzing UFG loss data.
• Maintain close liaison with zones for implementing UFG policies.
• Manage, motivate, and train billing department staff.
• Make presentations to the BOD/Senior Management regarding billing and UFG activities and implementation status.
• Attend OGRA meetings and respond to queries regarding disputed gas theft cases and billing-related matters.
• Carry out due diligence of the section by acting as internal quality control check and overseeing internal & external audits of the section.

This role requires an MBA holder with at least 09 years of relevant experience and first-hand knowledge of UFG reduction mechanisms.

To succeed in this challenging role, you must have:

• A Master's degree in Business Administration (MBA) or equivalent
• No less than nine years of related work experience
• First-hand knowledge of UFG reduction methods and practices
• Solid analytical skills, especially in data analysis and problem-solving
• Strong leadership and team management abilities
• Presentation skills to effectively communicate results and recommendations
• Able to work under pressure and meet tight deadlines
• Familiarity with gas industry regulations, policies, and procedures

We offer a competitive compensation package that includes:

• A salary that reflects your level of experience and qualifications
• Ongoing training and professional development opportunities
• The chance to work on high-profile projects and contribute to organizational success
• A collaborative and dynamic work environment

[Delete Company Information]