Digital Business Analyst

21 hours ago

Lahore, Punjab, Pakistan DigiU Pty Full time

Position Overview:

We are seeking a talented and analytical Digital Business Analyst to join our team. The Digital Business Analyst will play a key role in understanding and improving our clients' digital processes, identifying opportunities for innovation, and ensuring successful implementation of digital transformation initiatives. This role requires a strong analytical mindset, excellent communication skills, and a deep understanding of digital technologies and business processes.

Key Responsibilities:

  1. Business Analysis:
    • Conduct detailed analysis of clients' digital processes and systems, including customer ticketing systems, omnichannel technologies (e.g. Zendesk, CXONE), CRM & Customer Billing platforms.
    • Identify gaps, inefficiencies, and opportunities for improvement.
    • Develop comprehensive business requirements and specifications for digital projects.
    • Capture & manage user stories in Jira.
    • Process documentation and identification of key dependencies.
  2. Stakeholder Engagement:
    • Collaborate with clients, stakeholders, and cross-functional teams to gather and document requirements.
    • Facilitate workshops and meetings to elicit business needs and priorities.
    • Communicate effectively with technical and non-technical stakeholders.
  3. Solution Design:
    • Work closely with the technical team to design and develop digital solutions that meet business needs.
    • Create process models, wireframes, and prototypes to illustrate proposed solutions (when required).
    • Ensure solutions align with clients' strategic objectives and technical architecture.
  4. Project Management:
    • Assist in the planning, coordination, and execution of digital transformation projects.
    • Monitor project progress, identify risks, and implement mitigation strategies.
    • Ensure projects are delivered on time, within scope, and within budget.
    • Create & manage Jira boards.
  5. Data Analysis:
    • Analyze data to provide insights and recommendations for decision-making.
    • Develop and maintain dashboards, reports, and visualizations to track key performance indicators.
    • Utilize data analytics tools to support business analysis and reporting.
  6. Change Management Initiatives:
    • Support clients in managing change related to digital transformation.
    • Develop training materials and conduct training sessions for end-users.
    • Provide ongoing support and troubleshooting as needed.

Qualifications and Skills:

  • Minimum Bachelor's degree in Information Technology or a related field. A Master's degree is a plus.
  • Proven experience as a Business Analyst, preferably in a digital or technology-focused environment.
  • Strong understanding of digital technologies, business processes, and data analysis.
  • Proficiency in business analysis tools and methodologies.
  • Excellent analytical, problem-solving, and critical-thinking skills.
  • Exceptional communication and interpersonal skills.
  • Ability to work collaboratively with diverse teams and stakeholders.
  • Proficiency in project management and data analysis tools (e.g., JIRA, Microsoft Project, Tableau, Power BI).
  • Strong attention to detail and ability to manage multiple priorities in a fast-paced environment.
#J-18808-Ljbffr

  • Business Analyst

    3 weeks ago

    Lahore, Punjab, Pakistan DevDimensions Full time

    DevDimensions is on the hunt for a visionary Business Analyst to drive innovation, bridge business needs with technology, and help shape the future of our tech landscape. Join us to turn insights into impactful solutionsResponsibilities:Collaborate with stakeholders to gather and understand business objectives, user needs, and project goals.Develop...

  • Business Analyst

    4 weeks ago

    Lahore, Punjab, Pakistan MoMa Health Full time

    Get AI-powered advice on this job and more exclusive features.Direct message the job poster from MoMa HealthHRBP | HR Operations | Personnel Management, Recruitment, Training Support | Expert in HR Program Implementation, Talent Acquisition, Employee…Role DescriptionThis is a full-time on-site role for a Business Analyst located in Lahore. The Business...

  • Digital Marketing Analyst

    2 days ago

    Lahore, Punjab, Pakistan beBee Careers Full time

    Role DescriptionThis Digital Marketing Analyst will play a key role in driving business growth by designing and optimizing sales funnels. Key responsibilities include analyzing user data, conducting market research, and developing strategies to maximize conversion rates.ResponsibilitiesAnalyze user data and conduct market research to identify areas for...

  • Salesforce Business Analyst

    3 weeks ago

    Lahore, Punjab, Pakistan TechRecruitly Full time

    Salesforce Business Analyst & Project ManagerCompany, headquartered in Dubai, is a leading provider of innovative digital solutions and customer engagement platforms. We help businesses worldwide achieve digital transformation and operational excellence through cutting-edge technology and industry-leading expertise.We are currently seeking a Salesforce...

  • Business Analyst

    4 weeks ago

    Lahore, Punjab, Pakistan DevDimensions Full time

    DevDimensions is on the hunt for a visionary Business Analyst to drive innovation, bridge business needs with technology, and help shape the future of our tech landscape. Join us to turn insights into impactful solutionsResponsibilities:Collaborate with stakeholders to gather and understand business objectives, user needs, and project goals.Develop...

  • Business Analyst Expert

    1 week ago

    Lahore, Punjab, Pakistan beBee Careers Full time

    Job SummaryWe are seeking an experienced Business Analyst / Senior Business Analyst to drive business growth through effective requirements gathering, analysis, and documentation.

  • Business Analyst

    2 days ago

    Lahore, Punjab, Pakistan Douxl Technologies Full time

    Direct message the job poster from Douxl TechnologiesTalent Acquisition | Global Recruitment | Employee Training & Development | Payroll & Performance Management | Policy & Contract Writing | Resume…Job Title:Business Analyst – Logistics Platform (Careem, Uber, Porter-like Project)Location:LahoreJob Type:ContractualExperience Required:3...

  • Business Analyst

    3 days ago

    Lahore, Punjab, Pakistan 10Pearls, LLC Full time

    Company Overview10Pearls is an end-to-end digital technology services partner helping businesses utilize technology as a competitive advantage. We help our customers digitalize their existing business, build innovative new products, and augment their existing teams with high-performance team members. Our broad expertise in product management, user...

  • Business Intelligence Analyst

    23 hours ago

    Lahore, Punjab, Pakistan beBee Careers Full time

    Job SummaryData Analyst role available to transform performance data into actionable insights. The ideal candidate will focus on marketing performance but also contribute to broader analytical needs across the organization.Key Responsibilities:Analyze and interpret data across multiple business functions, with a primary focus on marketing performance.Track,...

  • Business Analyst Professional

    1 week ago

    Lahore, Punjab, Pakistan beBee Careers Full time

    We are seeking a highly skilled and experienced Business Analyst to fill the role of Senior Business Analyst. The ideal candidate will have a solid background in agile methodologies, strong verbal and written communication skills, and experience working with various stakeholders.Job Description:The Business Analyst will play a pivotal role in gathering,...