E-Commerce Operations Executive

3 weeks ago

Lahore, Punjab, Pakistan Crewlogix Technologies Full time

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Company Description

Crewlogix Technologies has been providing solutions to businesses worldwide since 2000. We excel at integrating Graphic Designing, software development, Search Engine Marketing, and Sales Strategy to enhance any business. Our panel of experts delivers diversified solutions with unique user experiences and targeted results. We understand our clients' business models and provide solutions tailored to their specific needs. Our leading-edge approach and valuable business insights ensure that we are a reliable IT development partner.

Role Description

As an Ecommerce Executive, you will be responsible for overseeing day-to-day operations, optimizing processes, managing inventory, and ensuring the smooth functioning of our e-commerce platform.

Key Responsibilities

1.Order Management:

  • Oversee the entire order fulfillment process from order placement to delivery.
  • Ensure timely and accurate processing of orders.
  • Coordinate with the warehouse and logistics teams to manage inventory and shipments.

2.Inventory Management:

  • Monitor stock levels and forecast demand to prevent stockouts or overstock situations.
  • Manage inventory updates, cycle counts, and reconciliation.
  • Work with suppliers and vendors to ensure timely restocking.

3.Customer Service:

  • Handle escalated customer inquiries and complaints.
  • Ensure high levels of customer satisfaction through efficient and effective resolution of issues.
  • Collaborate with the customer service team to improve service processes and protocols.

4.Website Management:

  • Ensure the e-commerce website is updated with the latest products, prices, and promotions.
  • Coordinate with the marketing team to implement promotional campaigns.
  • Monitor website performance and troubleshoot any technical issues.

5.Performance Analysis:

  • Analyze key performance metrics and generate reports to track the success of operations.
  • Identify areas for improvement and implement process enhancements.
  • Monitor competitor activities and market trends to stay ahead.
  • Lead and mentor a team of e-commerce professionals.
  • Provide training and support to ensure the team meets performance targets.
  • Foster a collaborative and high-performance work environment.

Qualifications

  • Bachelor's degree in Business Administration, Operations Management, or a related field.
  • 2-3 years of experience in e-commerce operations or a similar role.
  • Strong understanding of e-commerce platforms, order management systems, and inventory management.
  • Excellent organizational and multitasking skills.
  • Strong analytical and problem-solving abilities.
  • Effective communication and leadership skills.
  • Proficiency in Microsoft Office Suite and other relevant software applications.
Seniority level
  • Seniority levelEntry level
Employment type
  • Employment typeFull-time
Job function
  • Job functionSales and Business Development
  • IndustriesSoftware Development

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