Business Analyst

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About Contour
Contour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years. As a subsidiary of Constellation Software Inc., we are part of a global enterprise software conglomerate, ranked among the top 10 software companies worldwide, with employees and customers in over 100 countries. Our expansive portfolio covers more than 100 industry domains, providing a fertile environment for long-term careers.

Our journey began with R&D & Accounting back-office functions and has evolved into a comprehensive Global Centre serving all organizational functions, with teams based in Karachi, Lahore, and Islamabad, supporting CSI divisions worldwide. As Constellation's global growth accelerates, we are just getting started

The Division

Harris CareTracker Software as a Service (SaaS) platform supports Harris's expansion into the US healthcare IT market, providing practice management solutions for physician practices across the United States.

Position Overview

We are seeking a motivated and detail-oriented Business Analyst to join our product team. You will be instrumental in developing and enhancing our Electronic Health Record (EHR) & Practice Management software solutions, working closely with product management, engineering, and clinical stakeholders to gather, analyze, and document business requirements, thereby contributing to innovative features and improved user experiences in healthcare technology.

Key Responsibilities

1. Collaborate with product owners, developers, clinical users, and other stakeholders to gather and define business requirements for new features, enhancements, and integrations related to EHR & Practice Management software.
2. Document and prioritize business requirements, user stories, and use cases.
3. Perform gap analysis between current and desired states, identifying areas for improvement or new functionality.
4. Serve as a liaison between business stakeholders and the technical team, ensuring clear communication and alignment on requirements.
5. Stay updated on industry trends to ensure the product remains aligned with standards.
6. Track and report on project progress, providing regular updates and assisting in resolving issues.
7. Participate in product roadmap planning and strategy discussions, providing input based on user feedback and market analysis.

Requirements
Education & Experience:

• Minimum 2 years of experience as a Business Analyst in the US healthcare/EHR software industry.
• Knowledge of EHR & Practice Management systems, clinical workflows, and industry standards.
• Experience in gathering and documenting business requirements and creating user stories.
• Familiarity with Agile/Scrum methodologies and project management tools (e.g., Jira, Confluence).
• Exposure to product lifecycle management and working within cross-functional teams.

Skills & Competencies

• Excellent written and verbal communication skills, capable of explaining complex concepts simply.
• Strong analytical and problem-solving skills, with the ability to work independently and collaboratively.
• Attention to detail and accuracy in managing multiple tasks and priorities.
• Knowledge of healthcare industry trends and emerging EHR & Practice Management technologies.

Preferred Qualifications

• Experience with EHR & Practice Management platforms.
• Business Analysis (CBAP, CCBA) or Agile certifications (Certified Scrum Product Owner).
• Familiarity with HL7, CDA, and FHIR healthcare data standards.

Work Environment

• Ability to thrive in a collaborative, fast-paced setting with shifting priorities.
• Availability to work from 8 AM to 4:30 PM EST.

Benefits

• Competitive salary
• Medical coverage for self and dependents
• Parents' medical coverage
• Provident Fund
• Performance bonuses
• Home internet subsidy
• Conveyance allowance
• Profit sharing (for tenured employees)
• Life insurance
• Child care facilities
• Company-provided lunch/dinner
• Professional development budget
• Recreational areas and sporadic training opportunities
• Friendly work environment
• Leave encashment

Inclusivity & Equal Opportunity

At Contour, diversity and inclusion are core to our success. We are committed to providing a respectful environment free from discrimination and actively encourage individuals with special needs to apply, offering reasonable accommodations as needed. Please contact our HR team for assistance.

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