Accountable Lead

About DigitalTolk

At DigitalTolk, we help thousands of people every day by breaking down language barriers. Our smart, tech-driven platform connects language professionals with customers across Sweden through a seamless matching system — it's like Uber for interpretation and translation services.

We've been recognized with several prestigious awards, including:

• Super Gazelle 2021 – Dagens Industri
  • Future Gazelle 2021 – Dagens Industri
    • Best in Industry 2018 – Post and Telecom Authority
      • Young Entrepreneur of the Year 2022

Lately we have strengthened our team and expanded to Europe by winning key contracts in the UK and acquiring companies in the German speaking countries. We now have offices in Stockholm, Hamburg and St Gallen (Switzerland) and remote operations in several countries in Asia.

About the Role

We are seeking a highly motivated and detail-oriented Accountable Lead / Product Owner to join our team. In this role, you will drive product strategy, ensure roadmap execution, and manage multiple squads to deliver business outcomes aligned with company OKRs.

The right candidate will act as the bridge between business, operations, customers, and technology teams, ensuring clarity, alignment, and measurable results. We're also looking for someone passionate about AI, automation, and efficiency improvements, who can bring innovation into product development.

This is a remote role for candidates in India, with availability required during Sweden working hours.

Key Responsibilities

Product Strategy & Roadmapping

• Define and communicate product vision, OKRs, and roadmaps.
• Translate company goals into actionable requirements and prioritized features.
• Balance long-term product direction with short-term sprint commitments.

Stakeholder & OKR Alignment

• Act as the primary link between operations, customer success, business, and engineering.
• Conduct bi-weekly OKR updates and track KR metrics against company goals.
• Align roadmaps with customer feedback and business needs.

Agile & Multi-Squad Leadership

• Manage and coordinate multiple fast-paced squads.
• Own and maintain the product backlog in Jira (or similar tools).
• Lead Agile ceremonies: backlog refinement, sprint planning, daily stand-ups, reviews, and retrospectives.
• Track velocity, delivery predictability, and team performance.

Analytics & Research

• Conduct business analytics and competitor analysis to guide product decisions.
• Evaluate adoption, ROI, and efficiency improvements with metrics.
• Research and propose new opportunities in AI and automation.

Innovation & AI Integration

• Identify opportunities for automation, AI pilots, and efficiency gains.
• Lead initiatives around AI-driven product features or accelerators.
• Stay updated on AI, SaaS, and product technology trends.

Continuous Improvement

• Measure product success with KPIs and OKRs.
• Refine delivery workflows and ensure efficient cross-team collaboration.
• Proactively propose self-initiated product improvements.

How success is measured

• Roadmap delivery and on-time milestone hit rate.
• Sprint velocity & predictability across multiple squads.
• OKR contribution and KR movement.
• Stakeholder satisfaction (Ops, CS, Leadership).
• Product impact (adoption, efficiency gains, NPS/CSAT).
• Quality & risk management (escaped defects, dependency handling).

Required Qualifications

• 3–6 years' experience as Product Owner / Product Manager / Accountable Lead.
• Strong background in Agile methodologies (Scrum, Kanban, SAFe).
• Proven ability to handle multi-squad sprint delivery.
• Hands-on with Jira, Confluence, Trello, or Azure DevOps.
• Excellent communication and stakeholder alignment skills.
• Strong analytical mindset with business and market analysis experience.
• Bachelor's degree in Computer Science, Business, or related field (Master's preferred).

Preferred / Nice-to-Have Skills

• Familiarity with AI/ML integration and automation use cases.
• Certifications such as CSPO, PSM, SAFe PO, or CBAP.
• Experience with event-driven SaaS architecture or microservices.
• Exposure to product analytics tools like Mixpanel, Amplitude, GA4.
• Understanding of privacy & compliance frameworks (GDPR, SOC2).
• Familiarity with BDD practices (e.g., Gherkin) and acceptance criteria definition.
• Experience working with global, cross-functional teams.
• Domain experience in translation/localization, SaaS, or marketplaces.

Soft Skills We Value

• Strong leadership and collaboration skills across functions.
• Excellent communication (verbal & written).
• Ability to think strategically and act tactically.
• Self-starter with initiative and ownership mindset.
• Strong problem-solving, decision-making, and negotiation skills.
• Ability to manage multiple projects simultaneously in fast-paced environments.