Spanish Speaker

4 weeks ago

Lahore, Punjab, Pakistan ibexl Full time

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Job Overview

Responsible for acting as a liaison between our Spanish customers and the respective client. Ensure compliance of processes and policies.

Job Overview

Responsible for acting as a liaison between our Spanish customers and the respective client. Ensure compliance of processes and policies.

Job Description

  • Interact with agents to provide and process information in response to their customer's inquiries, concerns and requests about products and/or services
  • Collaborate and build relationships with agents to strengthen service competitiveness
  • Communicate timely back to agents, track and resolve any issues regarding the service
  • Contribute to a customer development role
  • Ensure a positive Customer Experience ultimately leading to a good Quality Assurance (QA) Score while ensuring Compliance

Job Specification
  • O Levels/Matric or above
  • Excellent command over English & Spanish language
  • Proficiency with MS Office particularly MS Excel
  • Flexibility & Adaptability
  • Customer-centric attitude
  • Emotional intelligence and critical thinking
  • Self-motivated, assertive, and responsive

Perks & Benefits

Medical Insurance

Permanent Employment Status

Provident Fund

Internal Job Opportunities

Annual Leaves

Leaves Encashment

Referral Bonus

Company Pick & DropSeniority level
  • Seniority levelEntry level
Employment type
  • Employment typeFull-time
Job function
  • Job functionMarketing, Public Relations, and Writing/Editing
  • IndustriesTelecommunications

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  • Spanish Speaker

    4 weeks ago

    Lahore, Punjab, Pakistan ibex Full time

    Job Description:Job OverviewResponsible for acting as a liaison between our Spanish customers and the respective client. Ensure compliance of processes and policies.Job DescriptionInteract with agents to provide and process information in response to their customer's inquiries, concerns and requests about products and/or servicesCollaborate and build...

  • Spanish Speaker

    4 weeks ago

    Lahore, Punjab, Pakistan ibexl Full time

    Job OverviewResponsible for acting as a liaison between our Spanish customers and the respective client. Ensure compliance of processes and policies.Job DescriptionInteract with agents to provide and process information in response to their customer's inquiries, concerns and requests about products and/or servicesCollaborate and build relationships with...