Spanish Speaker

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Job Overview

Responsible for acting as a liaison between our Spanish customers and the respective client. Ensure compliance of processes and policies.

Job Overview

Responsible for acting as a liaison between our Spanish customers and the respective client. Ensure compliance of processes and policies.

Job Description

• Interact with agents to provide and process information in response to their customer's inquiries, concerns and requests about products and/or services
• Collaborate and build relationships with agents to strengthen service competitiveness
• Communicate timely back to agents, track and resolve any issues regarding the service
• Contribute to a customer development role
• Ensure a positive Customer Experience ultimately leading to a good Quality Assurance (QA) Score while ensuring Compliance
  
  

Job Specification

• O Levels/Matric or above
• Excellent command over English & Spanish language
• Proficiency with MS Office particularly MS Excel
• Flexibility & Adaptability
• Customer-centric attitude
• Emotional intelligence and critical thinking
• Self-motivated, assertive, and responsive
  
  

Perks & Benefits

Medical Insurance

Permanent Employment Status

Provident Fund

Internal Job Opportunities

Annual Leaves

Leaves Encashment

Referral Bonus

Company Pick & DropSeniority level

• Seniority levelEntry level

Employment type

• Employment typeFull-time

Job function

• Job functionMarketing, Public Relations, and Writing/Editing
• IndustriesTelecommunications

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