Spanish Speaker

2 weeks ago

Lahore, Punjab, Pakistan ibex Full time
Job Description:

Job Overview

Responsible for acting as a liaison between our Spanish customers and the respective client. Ensure compliance of processes and policies.

Job Description

  • Interact with agents to provide and process information in response to their customer's inquiries, concerns and requests about products and/or services
  • Collaborate and build relationships with agents to strengthen service competitiveness
  • Communicate timely back to agents, track and resolve any issues regarding the service
  • Contribute to a customer development role
  • Ensure a positive Customer Experience ultimately leading to a good Quality Assurance (QA) Score while ensuring Compliance
Job Specification:

Job Specification

  • O Levels/Matric or above
  • Excellent command over English & Spanish language
  • Proficiency with MS Office particularly MS Excel
  • Flexibility & Adaptability
  • Customer-centric attitude
  • Emotional intelligence and critical thinking
  • Self-motivated, assertive, and responsive
Job Rewards and Benefits: Communication,Gratuity,Health Insurance,Incentive Bonus,Leaves,Medical,Provident Fund,Sports and Entertainment,Transport
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