Showroom Manager

Sales & Customer Experience

• Drive sales across all product categories (Home, Office, Kitchen, Doors & Wardrobes) and ensure achievement of monthly, quarterly, and annual targets.
• Identify customer needs and provide personalized solutions for furniture and design requirements.
• Ensure a superior customer journey by training staff in consultative selling and customer engagement techniques.
• Maintain relationships with key clients, architects, and interior designers to encourage repeat business.
• Address and resolve customer complaints or queries in a timely and professional manner.
• Ensure all quotations and sales proposals are reviewed for accuracy before sharing with customers.

Showroom Operations & Visual Merchandising

• Oversee daily operations of the showroom to ensure cleanliness, organization, and an inviting environment.
• Ensure proper display and placement of products according to visual merchandising guidelines across all categories.
• Implement company SOPs, sales processes, and retail operational standards for efficient showroom functioning.
• Monitor and manage showroom expenses, ensuring adherence to allocated budgets.
• Coordinate team scheduling to maintain optimal staffing levels, especially during peak hours.

Inventory & Supply Coordination

• Manage inventory levels and coordinate with the supply chain for timely stock replenishments.
• Liaise with vendors to stay updated on new products, delivery timelines, and quality assurance.
• Ensure showroom staff are trained to effectively demonstrate and explain product features to customers.

Team Leadership & Development

• Lead, mentor, and motivate the showroom team to achieve individual and collective performance goals.
• Conduct ongoing product knowledge training, especially on new materials, designs, and innovations.
• Promote a performance-driven culture while fostering a collaborative and customer-focused environment.

Analytics, Reporting & Strategy

• Track daily sales, customer footfall, and conversion rates.
• Analyze sales data to identify trends, successful strategies, and areas for improvement.
• Conduct regular competitor benchmarking visits (at least once per quarter) and submit evaluation reports to management.
• Collaborate with the marketing team to execute showroom campaigns and events aimed at increasing footfall.
• Monitor market trends to propose competitive pricing and promotional strategies.

Reporting & Communication

• Prepare and share daily/weekly/monthly sales and performance reports with senior management.
• Maintain regular communication with internal departments (Marketing, Supply Chain, etc.) for cross-functional alignment.
• Establish external contacts with vendors and partners as required.

• Bachelor's degree in Business Administration, Marketing, or a related field (Master's preferred)
• 5-7 years of relevant experience in retail/showroom sales, with at least 1–2 years in a leadership or supervisory role
• Experience in managing retail teams, customer service, and sales targets
• Industry-specific experience (e.g., furniture, construction, fashion, or automobiles) preferred

• Strong leadership and team management skills
• Excellent customer service and interpersonal skills
• Target-oriented with proven sales achievement track record
• Good understanding of retail operations and visual merchandising
• Basic financial understanding – sales reporting, stock management, shrinkage control
• Strong communication and negotiation skills
• Tech-savvy; experience with CRM tools, and Microsoft Office Suite
• Ability to handle customer complaints and resolve conflicts effectively

· Company Maintained Car

· Medical Insurance

· Provident Fund