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Manager, Transaction Banking Solutions Activation Team

4 weeks ago

Lahore, Punjab, Pakistan Standard Chartered Life and Careers Full time
Job Summary

This role will be responsible to continuously identify opportunities to improve client efficiency and performance, ensure the team manages all non-complex implementations and standard maintenance requests end to end, and provide second-level customer support to resolve technical operating problems.

Key Responsibilities
  • Continuously identify opportunities to improve client efficiency and performance by optimizing channel usage, identifying service improvements, product solutions, and cross-sell opportunities.
  • Ensure the team manages all non-complex implementations and standard maintenance requests end to end as per standard.
  • Leverage the voice of the customer to understand clients' needs and identify opportunities for improvements in service, product solutions, utilization, and optimizing channel usage.
  • Provide second-level customer support to resolve technical operating problems experienced by the customer by conducting investigations and rectifying errors.
  • Facilitate the management of non-complex implementations and standard maintenance requests end to end.
  • Share responsibilities with Transaction Banking Implementation for any User Acceptance Testing (UAT) required based on the type of change/release.
  • Comply with applicable Money Laundering Prevention Procedures and report any suspicious activity to the Unit Money Laundering Prevention Officer and Line Manager.
Skills And Experience
  • Project management skills to handle non-complex implementations and maintenance requests.
  • Analytical skills to identify opportunities for process improvements and risk mitigation.
  • Knowledge of operational risk frameworks, money laundering prevention, and regulatory compliance.
  • Strong communication and interpersonal skills to maintain a professional image and interact effectively with stakeholders and business partners.
About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Together We
  • Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do.
  • Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well.
  • Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term.
What We Offer
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
  • Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
  • Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
  • Flexible working options based around home and office locations, with flexible working patterns.
  • Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits.
  • A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
  • Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
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