
Customer Support Executive
6 days ago
We are seeking an exceptional individual to excel in the field of Customer Experience (CX) with wit and a customer-centric attitude. In this role, you will provide satisfactory solutions to diverse customer queries through written and verbal communication, maintaining a positive attitude.
The Customer Support Executive within the Operations department will assist customers with questions, new orders, service delivery, billing, and other inquiries.
Qualifications- Bachelor's degree or higher
- Experience in customer support or related roles preferred
- Flexibility to work in shifts
- Excellent written and verbal English communication skills
- Proficiency in MS Office, especially MS Excel and MS Word
- Collaborative mindset
- Strong customer service focus
- Problem-solving skills
- Ability to explain technical information simply
- Respond professionally to customer inquiries about products and services, including order processing, cancellations, and complaints
- Maintain records of customer interactions, inquiries, complaints, and actions taken; process orders and forms
- Follow up to ensure customer requests are addressed, aiming for First Contact Resolution (FCR)
- Refer unresolved issues or special requests to appropriate departments for further investigation
- Enhance the organization's reputation by taking ownership of requests and exploring opportunities to add value
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