Customer Support Executive

1 week ago


Lahore, Punjab, Pakistan RepairDesk Full time

Get AI-powered advice on this job and more exclusive features.

Direct message the job poster from RepairDesk

Strategic Talent Maestro: Orchestrating Acquisition Success Across Diverse Industries including IT, Startups, Education and Chemical.

Position: Customer Support Executive - Payments

Overview

The Payments Support Executive at RepairDesk plays a crucial role in ensuring a seamless customer experience while working closely with the Payments Integration Specialist. This position involves providing technical support, operational assistance, and process optimization to ensure smooth payment integrations. As expertise grows, this role offers opportunities to identify sales prospects, enhance customer retention, and contribute to business growth.

Key Responsibilities

  1. Support Management
    • Handle and resolve queries related to payment integrations, including Square, TSYS, PayFacto, BlockChyp, Payment Sense, Stripe, PayPal, and other future payment integrations.
    • Troubleshoot technical issues and provide step-by-step guidance for smooth integration.
    • Document and escalate complex cases to the appropriate teams for swift resolution.
  2. Merchant Engagement
    • Collaborate with the Payments Integration Specialist to re-engage inactive merchants, identify barriers to activation, and resolve them.
    • Offer tailored solutions and training to help merchants maximize the benefits of RepairDesk Payments.
    • Build and maintain relationships with merchants to ensure long-term engagement and loyalty.
  3. Terminal Orders & Activations
    • Oversee the entire process of terminal orders and activations, ensuring merchants receive and set up their hardware promptly.
    • Assist with setup, configuration, and onboarding for smooth day-to-day operations.
  4. Feedback Collection & Process Improvement
    • Gather merchant feedback to assess their experience and identify areas for improvement.
    • Work with the Payments Integration Specialist to streamline internal processes and enhance customer experience.
  5. Ongoing Support Retention
    • Monitor customer activity to proactively identify and resolve potential issues.
    • Act as a liaison between technical teams and customers, ensuring clear communication and timely issue resolution.
    • Provide ongoing guidance to optimize the performance of payment integrations and related systems.
  6. Sales Opportunity Exploration

    Collaborate with the Payments Integration Specialist to share insights from support experiences, contributing to growth and retention strategies.

Qualifications

  • At least 1 year of experience in an international campaign, preferably in a technical support or customer service role.

Skills & Abilities

  • Excellent communication and interpersonal skills for effective customer interaction.
  • Strong problem-solving skills with a proactive approach.
  • Proficiency in CRM systems, Excel, and other support tools.
  • Ability to work independently and thrive in a fast-paced environment.
  • Eagerness to transition into a role with sales responsibilities and growth opportunities.

This is an office-based position in a collaborative and innovative environment. You will work closely with the Payments Integration Specialist to ensure top-tier customer support while driving continuous improvement.

Why Join Us?

At RepairDesk, we believe in fostering a growth-oriented and dynamic work culture. This role offers an excellent opportunity to develop critical skills in customer support, with a fast-track career growth path leading to sales and retention responsibilities.

Ready to take your career to the next level? Apply now and become a part of our team at RepairDesk

Seniority level

Entry level

Employment type

Full-time

Industries

Software Development

#J-18808-Ljbffr

  • Lahore, Punjab, Pakistan ACE Customer Services Full time

    We are looking for a reliable Dispatcher to act as a communication point for emergency and non-emergency calls. You will receive requests, transmit messages, and track vehicles.The ideal candidate must be primarily an excellent communicator and able to remain calm and composed, especially in emergencies. You must be able to multitask and take the appropriate...


  • Lahore, Punjab, Pakistan DesignCoffers Full time

    Customer Support Executive - Expertise In Fiverr, Upwork, And PeopleperhourWe are looking for fresh graduates with a Bachelor's degree in Accounting or a related field to join our team as Customer Support Executives. The ideal candidates will have specialized expertise in Fiverr, Upwork, and PeoplePerHour.Job SpecificationExcellent communication skills, both...


  • Lahore, Punjab, Pakistan Diem Technologies Incorporated Full time

    Customer Support Executive Diem Technologies Incorporated , Pakistan Respond to customer queries in a timely and accurate way, via phone, email or chatIdentify customer needs and help customers use specific featuresMonitor customer complaints and reach out to provide assistanceShare feature requests and effective workarounds with team membersInform customers...


  • Lahore, Punjab, Pakistan Ivoke Interactive Digital Agency Full time

    Customer Support Executive Ivoke Interactive Digital Agency, Pakistan We are seeking a female candidate for our customer support department. The candidate must possess the following expertise:Managing customers through callsCold calling if requiredArranging client meetings with the sales teamJob SpecificationMust have a Bachelor's degreeAt least one year of...


  • Lahore, Punjab, Pakistan PakWheels Full time

    As a Customer Support Executive at PakWheels.com, you will be at the forefront of transforming the customer experience for automotive buyers and sellers across Pakistan. This role requires a proactive and highly organized individual with strong communication and problem-solving skills to provide exceptional support. You will work closely with customers over...


  • Lahore, Punjab, Pakistan Zameen Group Full time

    Zameen.com is looking to hire a 'Customer Support Executive' for its Bayut and Dubizlee Operations.Job Responsibilities:Responsible for provisioning the packages upon receiving invoices for new & existing accounts.Responsible for client account up gradation upon receiving invoices from different channels.Responsible for client account degradation upon...


  • Lahore, Punjab, Pakistan Dubizzle Labs Full time

    Zameen.com is looking to hire a 'Customer Support Executive' for its Bayut and Dubizlee Operations.Job Responsibilities:Responsible for provisioning the packages upon receiving invoices for new & existing accounts.Responsible for client account up gradation upon receiving invoices from different channels.Responsible for client account degradation upon...


  • Lahore, Punjab, Pakistan Zameen Full time

    Zameen.com is looking to hire a 'Customer Support Executive' for its Bayut and Dubizlee Operations.Job Responsibilities:Responsible for provisioning the packages upon receiving invoices for new & existing accounts.Responsible for client account up gradation upon receiving invoices from different channels.Responsible for client account degradation upon...


  • Lahore, Punjab, Pakistan ibex Full time

    Customer Support Executive - Domestic (Lahore) ibex, Pakistan Overview: We are looking for an incredible resource who can do wonders in the world of CX with their wit and wonderful customer-centric attitude. For this job role, you will be expected to provide satisfactory solutions to a diverse range of customer queries through means of written and verbal...


  • Lahore, Punjab, Pakistan ACE Customer Services Full time

    Job Title**Dispatcher / Customer Service Executive**We are seeking a reliable and skilled Dispatcher to act as a communication point for emergency and non-emergency calls. As a Dispatcher, you will receive requests, transmit messages, and track vehicles.The ideal candidate must be an excellent communicator and able to remain calm and composed, especially in...


  • Lahore, Punjab, Pakistan Mentr Full time

    Mentr is a growing business specializing in selling Master Books. We are looking for a dedicated Order Processing & Customer Support Executive to manage orders, provide customer updates, and handle customer inquiries via phone and WhatsApp.Job Responsibilities:Track all incoming orders and maintain records.Update customers upon order placement, confirming...


  • Lahore, Punjab, Pakistan UNAVAILABLE Full time

    OverviewWe are looking for an incredible resource who can do wonders in the world of CX with their wit and wonderful customer-centric attitude. For this job role, you will be expected to provide satisfactory solutions to a diverse range of customer queries through means of written and verbal communications and a positive attitude. The Customer Support...


  • Lahore, Punjab, Pakistan ibex Full time

    We are looking for an incredible resource who can do wonders in the world of CX with their wit and wonderful customer-centric attitude. For this job role, you will be expected to provide satisfactory solutions to a diverse range of customer queries through means of written and verbal communications and a positive attitude. The Customer Support Executive...


  • Lahore, Punjab, Pakistan IT Tech Solution Full time

    Customer Support Executive IT Tech Solution, Pakistan A leading USA-based company invites suitably experienced candidates for the position of call center executive. We have multiple positions and all positions are Lahore based. The candidates must have good communication and English language skills.Job Description:Candidates will be required to provide...


  • Lahore, Punjab, Pakistan Deep Cognize (Pvt) Ltd. Full time

    Customer/Operations/Monitoring Support ExecutiveRole DescriptionThis is a full-time on-site role for a Customer/Operations/Monitoring Support Executive at Deep Cognize (Pvt) Ltd. located in Lahore District. The role involves providing customer support, ensuring customer satisfaction, and monitoring operations on a daily basis.QualificationsInterpersonal...


  • Lahore, Punjab, Pakistan ibex Full time

    Job DescriptionOverviewWe are looking for an incredible resource who can do wonders in the world of CX with their wit and wonderful customer-centric attitude. For this job role, you will be expected to provide satisfactory solutions to a diverse range of customer queries through means of written and verbal communications and a positive attitude. The Customer...


  • Lahore, Punjab, Pakistan Xybersystem Full time

    Cyber System is looking for Customer Support Executives for our USA-based campaign. Candidates with Medical Front Desk (Inbound) experience are encouraged to apply.Requirements:Must have a Bachelor's degree.Experience in Patient Calling.Fluent in English (Oral and Verbal).Basic knowledge of computer skills (MS Word & Excel).Perks and Benefits:Paid...


  • Lahore, Punjab, Pakistan Cyber System Pvt Ltd. Full time

    Cyber System is looking for a customer support executive. Candidates with Medical front desk (Inbound) experience and excellent communication skills are encouraged to apply.Responsibilities:Answering inbound video calls with greetings.Scheduling patient's appointments.Eligibility Verification.Appointment Reminders.Pre-Authorization & Follow...


  • Lahore, Punjab, Pakistan Dubizzle Labs Full time

    Dubizzle Labs is seeking Operations & Customer Support Executives to support our Dubizzle KSA operations. This role is primarily responsible for managing ad postings while ensuring seamless communication with Arabic-speaking clients.Key Responsibilities:Ad Posting Management: Accurately handle ad postings for Dubizzle KSA, ensuring compliance with platform...


  • Lahore, Punjab, Pakistan Dubizzle Labs Full time

    Dubizzle Labs is seeking Operations & Customer Support Executives to support our Dubizzle KSA operations. This role is primarily responsible for managing ad postings while ensuring seamless communication with Arabic-speaking clients.Key Responsibilities:Ad Posting Management: Accurately handle ad postings for Dubizzle KSA, ensuring compliance with platform...