
Customer Support Executive
1 week ago
Get AI-powered advice on this job and more exclusive features.
Direct message the job poster from RepairDesk
Strategic Talent Maestro: Orchestrating Acquisition Success Across Diverse Industries including IT, Startups, Education and Chemical.Position: Customer Support Executive - Payments
Overview
The Payments Support Executive at RepairDesk plays a crucial role in ensuring a seamless customer experience while working closely with the Payments Integration Specialist. This position involves providing technical support, operational assistance, and process optimization to ensure smooth payment integrations. As expertise grows, this role offers opportunities to identify sales prospects, enhance customer retention, and contribute to business growth.
Key Responsibilities
- Support Management
- Handle and resolve queries related to payment integrations, including Square, TSYS, PayFacto, BlockChyp, Payment Sense, Stripe, PayPal, and other future payment integrations.
- Troubleshoot technical issues and provide step-by-step guidance for smooth integration.
- Document and escalate complex cases to the appropriate teams for swift resolution.
- Merchant Engagement
- Collaborate with the Payments Integration Specialist to re-engage inactive merchants, identify barriers to activation, and resolve them.
- Offer tailored solutions and training to help merchants maximize the benefits of RepairDesk Payments.
- Build and maintain relationships with merchants to ensure long-term engagement and loyalty.
- Terminal Orders & Activations
- Oversee the entire process of terminal orders and activations, ensuring merchants receive and set up their hardware promptly.
- Assist with setup, configuration, and onboarding for smooth day-to-day operations.
- Feedback Collection & Process Improvement
- Gather merchant feedback to assess their experience and identify areas for improvement.
- Work with the Payments Integration Specialist to streamline internal processes and enhance customer experience.
- Ongoing Support Retention
- Monitor customer activity to proactively identify and resolve potential issues.
- Act as a liaison between technical teams and customers, ensuring clear communication and timely issue resolution.
- Provide ongoing guidance to optimize the performance of payment integrations and related systems.
- Sales Opportunity Exploration
Collaborate with the Payments Integration Specialist to share insights from support experiences, contributing to growth and retention strategies.
Qualifications
- At least 1 year of experience in an international campaign, preferably in a technical support or customer service role.
Skills & Abilities
- Excellent communication and interpersonal skills for effective customer interaction.
- Strong problem-solving skills with a proactive approach.
- Proficiency in CRM systems, Excel, and other support tools.
- Ability to work independently and thrive in a fast-paced environment.
- Eagerness to transition into a role with sales responsibilities and growth opportunities.
This is an office-based position in a collaborative and innovative environment. You will work closely with the Payments Integration Specialist to ensure top-tier customer support while driving continuous improvement.
Why Join Us?
At RepairDesk, we believe in fostering a growth-oriented and dynamic work culture. This role offers an excellent opportunity to develop critical skills in customer support, with a fast-track career growth path leading to sales and retention responsibilities.
Ready to take your career to the next level? Apply now and become a part of our team at RepairDesk
Seniority levelEntry level
Employment typeFull-time
IndustriesSoftware Development
#J-18808-Ljbffr-
Dispatcher / Customer Service Executive
5 days ago
Lahore, Punjab, Pakistan ACE Customer Services Full timeWe are looking for a reliable Dispatcher to act as a communication point for emergency and non-emergency calls. You will receive requests, transmit messages, and track vehicles.The ideal candidate must be primarily an excellent communicator and able to remain calm and composed, especially in emergencies. You must be able to multitask and take the appropriate...
-
Customer Support Executive
2 days ago
Lahore, Punjab, Pakistan DesignCoffers Full timeCustomer Support Executive - Expertise In Fiverr, Upwork, And PeopleperhourWe are looking for fresh graduates with a Bachelor's degree in Accounting or a related field to join our team as Customer Support Executives. The ideal candidates will have specialized expertise in Fiverr, Upwork, and PeoplePerHour.Job SpecificationExcellent communication skills, both...
-
Customer Support Executive
7 days ago
Lahore, Punjab, Pakistan Diem Technologies Incorporated Full timeCustomer Support Executive Diem Technologies Incorporated , Pakistan Respond to customer queries in a timely and accurate way, via phone, email or chatIdentify customer needs and help customers use specific featuresMonitor customer complaints and reach out to provide assistanceShare feature requests and effective workarounds with team membersInform customers...
-
Customer Support Executive
7 days ago
Lahore, Punjab, Pakistan Ivoke Interactive Digital Agency Full timeCustomer Support Executive Ivoke Interactive Digital Agency, Pakistan We are seeking a female candidate for our customer support department. The candidate must possess the following expertise:Managing customers through callsCold calling if requiredArranging client meetings with the sales teamJob SpecificationMust have a Bachelor's degreeAt least one year of...
-
Customer Support Executive
6 days ago
Lahore, Punjab, Pakistan PakWheels Full timeAs a Customer Support Executive at PakWheels.com, you will be at the forefront of transforming the customer experience for automotive buyers and sellers across Pakistan. This role requires a proactive and highly organized individual with strong communication and problem-solving skills to provide exceptional support. You will work closely with customers over...
-
Customer Support Executive
2 weeks ago
Lahore, Punjab, Pakistan Zameen Group Full timeZameen.com is looking to hire a 'Customer Support Executive' for its Bayut and Dubizlee Operations.Job Responsibilities:Responsible for provisioning the packages upon receiving invoices for new & existing accounts.Responsible for client account up gradation upon receiving invoices from different channels.Responsible for client account degradation upon...
-
Customer Support Executive
2 weeks ago
Lahore, Punjab, Pakistan Dubizzle Labs Full timeZameen.com is looking to hire a 'Customer Support Executive' for its Bayut and Dubizlee Operations.Job Responsibilities:Responsible for provisioning the packages upon receiving invoices for new & existing accounts.Responsible for client account up gradation upon receiving invoices from different channels.Responsible for client account degradation upon...
-
Customer Support Executive
2 weeks ago
Lahore, Punjab, Pakistan Zameen Full timeZameen.com is looking to hire a 'Customer Support Executive' for its Bayut and Dubizlee Operations.Job Responsibilities:Responsible for provisioning the packages upon receiving invoices for new & existing accounts.Responsible for client account up gradation upon receiving invoices from different channels.Responsible for client account degradation upon...
-
Customer Support Executive
5 days ago
Lahore, Punjab, Pakistan ibex Full timeCustomer Support Executive - Domestic (Lahore) ibex, Pakistan Overview: We are looking for an incredible resource who can do wonders in the world of CX with their wit and wonderful customer-centric attitude. For this job role, you will be expected to provide satisfactory solutions to a diverse range of customer queries through means of written and verbal...
-
Customer Service Representative
5 days ago
Lahore, Punjab, Pakistan ACE Customer Services Full timeJob Title**Dispatcher / Customer Service Executive**We are seeking a reliable and skilled Dispatcher to act as a communication point for emergency and non-emergency calls. As a Dispatcher, you will receive requests, transmit messages, and track vehicles.The ideal candidate must be an excellent communicator and able to remain calm and composed, especially in...
-
Customer Support Executive
2 weeks ago
Lahore, Punjab, Pakistan Mentr Full timeMentr is a growing business specializing in selling Master Books. We are looking for a dedicated Order Processing & Customer Support Executive to manage orders, provide customer updates, and handle customer inquiries via phone and WhatsApp.Job Responsibilities:Track all incoming orders and maintain records.Update customers upon order placement, confirming...
-
Customer Support Executive
2 weeks ago
Lahore, Punjab, Pakistan UNAVAILABLE Full timeOverviewWe are looking for an incredible resource who can do wonders in the world of CX with their wit and wonderful customer-centric attitude. For this job role, you will be expected to provide satisfactory solutions to a diverse range of customer queries through means of written and verbal communications and a positive attitude. The Customer Support...
-
Customer Support Executive
6 hours ago
Lahore, Punjab, Pakistan ibex Full timeWe are looking for an incredible resource who can do wonders in the world of CX with their wit and wonderful customer-centric attitude. For this job role, you will be expected to provide satisfactory solutions to a diverse range of customer queries through means of written and verbal communications and a positive attitude. The Customer Support Executive...
-
Customer Support Executive
7 days ago
Lahore, Punjab, Pakistan IT Tech Solution Full timeCustomer Support Executive IT Tech Solution, Pakistan A leading USA-based company invites suitably experienced candidates for the position of call center executive. We have multiple positions and all positions are Lahore based. The candidates must have good communication and English language skills.Job Description:Candidates will be required to provide...
-
Lahore, Punjab, Pakistan Deep Cognize (Pvt) Ltd. Full timeCustomer/Operations/Monitoring Support ExecutiveRole DescriptionThis is a full-time on-site role for a Customer/Operations/Monitoring Support Executive at Deep Cognize (Pvt) Ltd. located in Lahore District. The role involves providing customer support, ensuring customer satisfaction, and monitoring operations on a daily basis.QualificationsInterpersonal...
-
Customer Support Executive
4 days ago
Lahore, Punjab, Pakistan ibex Full timeJob DescriptionOverviewWe are looking for an incredible resource who can do wonders in the world of CX with their wit and wonderful customer-centric attitude. For this job role, you will be expected to provide satisfactory solutions to a diverse range of customer queries through means of written and verbal communications and a positive attitude. The Customer...
-
Customer Support Executive
7 days ago
Lahore, Punjab, Pakistan Xybersystem Full timeCyber System is looking for Customer Support Executives for our USA-based campaign. Candidates with Medical Front Desk (Inbound) experience are encouraged to apply.Requirements:Must have a Bachelor's degree.Experience in Patient Calling.Fluent in English (Oral and Verbal).Basic knowledge of computer skills (MS Word & Excel).Perks and Benefits:Paid...
-
Customer Support Executive
2 days ago
Lahore, Punjab, Pakistan Cyber System Pvt Ltd. Full timeCyber System is looking for a customer support executive. Candidates with Medical front desk (Inbound) experience and excellent communication skills are encouraged to apply.Responsibilities:Answering inbound video calls with greetings.Scheduling patient's appointments.Eligibility Verification.Appointment Reminders.Pre-Authorization & Follow...
-
Operation & Customer Support Executive
2 weeks ago
Lahore, Punjab, Pakistan Dubizzle Labs Full timeDubizzle Labs is seeking Operations & Customer Support Executives to support our Dubizzle KSA operations. This role is primarily responsible for managing ad postings while ensuring seamless communication with Arabic-speaking clients.Key Responsibilities:Ad Posting Management: Accurately handle ad postings for Dubizzle KSA, ensuring compliance with platform...
-
Operation & Customer Support Executive
2 days ago
Lahore, Punjab, Pakistan Dubizzle Labs Full timeDubizzle Labs is seeking Operations & Customer Support Executives to support our Dubizzle KSA operations. This role is primarily responsible for managing ad postings while ensuring seamless communication with Arabic-speaking clients.Key Responsibilities:Ad Posting Management: Accurately handle ad postings for Dubizzle KSA, ensuring compliance with platform...