Customer Service Representative

1 week ago

Karachi, Sindh, Pakistan Interactiveoutsourcingsolutions Full time
Customer Service Representative (Night Shift)Customer Service Representative (Night Shift)

Direct message the job poster from Interactive Outsourcing Solutions

A technology-driven Software House and BPO company specializing in digital products and business process outsourcing

About the Role:

Are you ready to step into a dynamic and rewarding career in customer service? We're looking for both fresh talent and experienced professionals to join our team as Customer Service Representatives for a US-based campaign. This role is perfect for individuals with strong communication skills, a problem-solving mindset, and a passion for helping others.

You'll be part of a supportive team, handling customer interactions over the phone and delivering clear, prompt solutions.

What You'll Be Doing:

  • Identify and understand customer needs effectively
  • Address inquiries with clarity and professionalism
  • Research issues and provide appropriate solutions or alternatives
  • Adhere strictly to company policies and procedures
  • Ensure timely completion of daily call tasks

What We're Looking For:

  • Fresh graduates or professionals with 1–2 years of call center experience
  • Minimum qualification: Intermediate / O or A Levels or higher
  • Fluent in spoken and written English
  • Strong analytical and critical thinking abilities
  • Quick learner with a proactive attitude
  • Ability to remain calm and professional with difficult clients

Note: Candidates currently in matriculation or who have just passed are not eligible for this position.

Performance-Based Bonuses – Daily, Weekly & Monthly

Medical Insurance – For Married Employees

Weekends Off – Enjoy Saturdays and Sundays

Friendly and collaborative team environment

What Makes You Stand Out:

  • Excellent English communication (spoken and written)
  • A collaborative attitude and team spirit
  • Ability to explain technical matters in simple terms
  • Time management and task prioritization skills
  • Patience and professionalism under pressure

COVID-19 Considerations:

All applicants must be fully vaccinated .

Other Details:

Shift Timings: 8:00 PM – 5:00 AM (Monday to Friday)

Job Type: Full-Time

Salary: Rs 35,000 – 50,000 + Incentives Earn Up-to 70K

Kickstart your career with us today — apply now and unlock the opportunity to grow, learn, and earn in a supportive and rewarding environment

Job Type: Full-time

Seniority level
  • Seniority levelEntry level
Employment type
  • Employment typeFull-time
  • IndustriesTelephone Call Centers

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