Specialist, Backlog Management

2 weeks ago


Gujranwala, Punjab, Pakistan Future Electronics Full time
Specialist, Backlog Management & Technical SolutionsSpecialist, Backlog Management & Technical Solutions

2 weeks ago Be among the first 25 applicants

Direct message the job poster from Future Electronics

Recruiter @ Future Electronics, a WT Microelectronics Company

This role will be located in Singapore, working on-site at our office located at Expo (DT35/CG1) fully sheltered from the MRT.

JOB PURPOSE:

The Customer Service Specialist – Backlog Management & Technical Solutions is responsible for managing and resolving problematic backlogs in customer orders within the Customer Service Department. This role involves utilizing advanced Excel skills to track, analyze, and report on backlog trends. The Analyst will collaborate with cross-functional teams and business partners to ensure timely order fulfillment, improve operational efficiency, and enhance customer satisfaction by addressing complex backlog issues.

PRINCIPAL ACCOUNTABILITIES :

Backlog Management & Resolution:

  • Monitor and resolve problematic backlogs in customer orders to ensure timely fulfillment.
  • Prioritize high-impact orders and collaborate with relevant teams to resolve issues.
  • Escalate unresolved issues to management and ensure corrective actions are taken

Data Analysis & Reporting:

  • Use advanced Excel functions (e.g., pivot tables, macros) to analyze and report on backlog data.
  • Provide clear and actionable insights on backlog trends and performance to improve backlog management and overall customer service

Process Improvement:

  • Identify recurring issues or inefficiencies in the backlog management process and propose data-driven solutions.
  • Work with internal teams to implement improvements and streamline the order fulfillment process, ensuring compliance with ISO standards.
  • Documentation & Compliance:
  • Accurately document all actions related to backlog management in the tracking system (e.g., TOPS) and ensure consistency with ISO documentation requirements.
  • Maintain Excel-based reports and dashboards for tracking performance and reporting

Customer Satisfaction:

  • Ensure that customer backlogs are resolved efficiently and that customers are kept informed throughout the process.
  • Address customer inquiries and concerns related to backlog orders, ensuring satisfaction with timely resolutions.

JOB CONTENT:

  • The Customer Service Specialist – Backlog Management & Technical Solutions plays a critical role in resolving customer backlogs while maintaining ISO documentation compliance.
  • This role leverages advanced Excel skills to manage data, generate reports, and collaborate with internal teams to streamline processes. Additionally, the Analyst ensures that all customer service procedures and actions are documented according to ISO standards, contributing to continuous process improvements and customer satisfaction.

RECOMMENDED CREDENTIALS:

QUALIFICATIONS

Bachelor's degree in Business Administration, Information Technology, Customer Service, or a related technical field.

EXPERIENCES

At least 2 years of experience in a customer service or technical support role, specifically handling backlogs, data analysis, and technical problem-solving.

Advanced proficiency in Excel (pivot tables, VLOOKUP, macros, data analysis).

Experience with data analysis tools such as Power BI, Tableau, or similar reporting software

COMPETENCIES

  • Strong analytical, problem-solving, and technical troubleshooting skills.
  • Advanced knowledge of Microsoft Excel for data manipulation and reporting.
  • Excellent communication skills to explain technical issues and solutions to non-technical stakeholders.
  • Strong attention to detail, especially in ensuring compliance with ISO and documentation standards.
  • Ability to collaborate and work effectively across various teams.

PERSONALITY TRAITS

  • Strong organizational skills and the ability to prioritize and manage multiple tasks.
  • Customer-focused mindset with a technical approach to solving issues efficiently.
  • Ability to adapt quickly to changing priorities and remain solution-oriented under pressure.
Seniority level
  • Seniority levelAssociate
Employment type
  • Employment typeFull-time
Job function
  • Job functionCustomer Service, Analyst, and Supply Chain
  • IndustriesAppliances, Electrical, and Electronics Manufacturing, Semiconductor Manufacturing, and Wholesale Appliances, Electrical, and Electronics

Referrals increase your chances of interviewing at Future Electronics by 2x

Get notified about new Customer Service Specialist jobs in Changi, East Region, Singapore.

Customer Service Officer - Singapore Airlines Service Centre at ION OrchardOfficer / Associate, Client Services (Call Center)Customer Service Delivery Support Coordinator, Operational Excellence, Shopee Xpress SGIKEA Tampines - Customer Relations Officer, Easy Buying (Part-Time)Customer Service Officer (Government/ 5 Days)Customer Experience Specialist (Fresh Diploma/ University Graduate Opportunity)

We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

  • Gujranwala, Punjab, Pakistan Institute of Performance Management Full time

    Institute of Performance Management, PakistanResponsibilitiesCollect relevant data for manpower planning as per given instructions and submit to HRBP.Perform recruitment activities only for planned and budgeted positions in organogram.Provide required manpower on time in assigned departments.Organize selection interviews for all positions.Assist in execution...

  • SEO Specialist

    1 day ago


    Gujranwala, Punjab, Pakistan Micro Expertz Full time

    SEO Specialist & Digital Marketing ExecutiveUrgent HiringNeed experienced staff for Digital Marketing Agency in Sialkot.Males & females both can apply.Available Vacancies:SEO SpecialistSocial Media ManagementOnline Sales Officer (Fiverr/Upwork)Job SpecificationRequirements:Candidates should be from Sialkot.Experience must be 1-2 years.Attractive Salary...


  • Gujranwala, Punjab, Pakistan Surgicrafts - Serving Healthcare Industry since 1961 Full time

    Surgicrafts - Serving Healthcare Industry since 1961 Sialkot, Punjab, Pakistan2 weeks ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.Job Title: Sales and Marketing SpecialistThis is a full-time role based in Sialkot. The Sales and Marketing Specialist will be responsible for managing and driving sales...


  • Gujranwala, Punjab, Pakistan Self-employed Full time

    3 days ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.Direct message the job poster from Self-employedTrainer | Psychologist | NLP Master Practitioner | Life Coach | Author | Trainer of (How to Write Your Book)Company DescriptionWaqas Institute of WellnessRole DescriptionThis is a temporary on-site role for...


  • Gujranwala, Punjab, Pakistan zega med impex Full time

    Be among the first 25 applicantsDirect message the job poster from Zega Med Impex.We are a manufacturer specializing in the export and import of surgical and dental instruments.Seniority LevelEntry LevelEmployment TypeFull-timeJob FunctionManagement and ManufacturingGet notified about new Import Export Specialist jobs in Sialkot, Punjab,...


  • Gujranwala, Punjab, Pakistan German Attire Full time

    2 days ago Be among the first 25 applicantsDirect message the job poster from German AttireResults-Driven SEO Specialist | WordPress & Shopify Designer | Digital Marketing StrategistWe are looking for an experienced Social Media Marketing Specialist with a minimum of 3 years of hands-on experience in managing social media platforms, running paid ad...


  • Gujranwala, Punjab, Pakistan AOLFS (Pvt) Ltd. Full time

    Job Description:Job Opening: Part-Time Digital Marketing Specialist (On-Site, Gujranwala)Schedule:Monday to Friday11:00 AM to 3:00 PMLocation:Munir Chowk, GujranwalaSalary & Benefits:PKR 18,000/Month (Basic)Monthly performance-based bonusesQuarterly salary reviews based on performanceAdditional Perks After Three Months:Medical InsurancePetrol AllowanceMeal...


  • Gujranwala, Punjab, Pakistan German Attire Full time

    5 days ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.Continue with Google Continue with GoogleContinue with Google Continue with GoogleContinue with Google Continue with GoogleDirect message the job poster from German AttireResults-Driven SEO Specialist | WordPress & Shopify Designer | Digital Marketing...


  • Gujranwala, Punjab, Pakistan vertics llc Full time

    Graphic Designer, Video Editor, and 3D Rendering SpecialistLocation: Neelum Block, DC Colony, GujranwalaAbout Us:Vertics LLC is a creative powerhouse that delivers innovative design and multimedia solutions. We specialize in branding, digital content creation, and immersive visual experiences. We are looking for a talented individual passionate about graphic...

  • SEO Specialist

    1 day ago


    Gujranwala, Punjab, Pakistan Arsuk Euro Ltd. Full time

    Reviewing and analyzing products for areas that can be improved and optimized.Analyzing keywords and SEO techniques used by competitors.Identifying powerful keywords to drive the most valuable traffic for an individual item.Running and monitoring campaigns and advertisements for online shops.Filling websites and other content with effective keywords.Writing...