Technical Support Engineer

1 week ago


Karachi, Sindh, Pakistan Jaldi Full time

Jaldi is looking for an ambitious Technical Support Engineer who is passionate about helping customers and solving technical challenges. Jaldi is the fastest and simplest way for SMEs to boost their sales.

What we're looking for

As a Technical Support Engineer, you will play a key role in ensuring a seamless experience for our customers by troubleshooting technical issues, resolving customer queries, and improving our internal support processes.

If you enjoy problem-solving and are driven by the vision to empower small and medium businesses throughout the world - then Jaldi is the place for you

Responsibilities

  1. Provide multi-channel support to customers via email, chat, and calls, ensuring timely and effective issue resolution
  2. Create and manage tickets on Freshdesk, ensuring proper categorization and escalation when needed
  3. Maintain and continuously update support documentation, FAQs, and troubleshooting guides
  4. Build integrations and automation for clients using no-code tools like Zapier and Pabbly to improve workflows
  5. Collaborate with the engineering and product teams to report bugs, suggest improvements, and test new features before release
  6. Assist in onboarding new customers by guiding them through setup and best practices
  7. Analyze recurring customer issues and propose solutions to reduce support load
  8. Provide insights on customer pain points and feedback to help drive product improvements

Must Haves

  1. Excellent English communication skills (written and spoken), with a customer-centric approach
  2. Bachelor's Degree in Computer Science/Engineering (Software, Electrical, Electronics) or equivalent practical experience
  3. 2-3 years of experience in Customer Support, Technical Support, or Software Development, preferably in customer-facing roles
  4. Experience with ticketing tools like Freshdesk or Zendesk
  5. Familiarity with Slack, Google Sheets, and general workflow automation
  6. Highly organized, detail-oriented, and proactive in improving support processes

Nice to Haves

  1. Experience with SQL and Python for data extraction and troubleshooting
  2. Familiarity with Facebook Ad Manager, Business Suite, and CRM platforms
  3. Previous experience in a SaaS or B2B support role
  4. Understanding of webhooks and API integrations
  5. Experience working in a startup or fast-paced environment

About Us

Jaldi is building the simplest and fastest sales tool to empower SMBs around the world with growing their businesses.

Check out https://jalditech.com to learn more.

Seniority level

Entry level

Employment type

Full-time

Job function

Information Technology

Industries

Software Development

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