
Technical Support Engineer
1 week ago
Jaldi is looking for an ambitious Technical Support Engineer who is passionate about helping customers and solving technical challenges. Jaldi is the fastest and simplest way for SMEs to boost their sales.
What we're looking for
As a Technical Support Engineer, you will play a key role in ensuring a seamless experience for our customers by troubleshooting technical issues, resolving customer queries, and improving our internal support processes.
If you enjoy problem-solving and are driven by the vision to empower small and medium businesses throughout the world - then Jaldi is the place for you
Responsibilities
- Provide multi-channel support to customers via email, chat, and calls, ensuring timely and effective issue resolution
- Create and manage tickets on Freshdesk, ensuring proper categorization and escalation when needed
- Maintain and continuously update support documentation, FAQs, and troubleshooting guides
- Build integrations and automation for clients using no-code tools like Zapier and Pabbly to improve workflows
- Collaborate with the engineering and product teams to report bugs, suggest improvements, and test new features before release
- Assist in onboarding new customers by guiding them through setup and best practices
- Analyze recurring customer issues and propose solutions to reduce support load
- Provide insights on customer pain points and feedback to help drive product improvements
Must Haves
- Excellent English communication skills (written and spoken), with a customer-centric approach
- Bachelor's Degree in Computer Science/Engineering (Software, Electrical, Electronics) or equivalent practical experience
- 2-3 years of experience in Customer Support, Technical Support, or Software Development, preferably in customer-facing roles
- Experience with ticketing tools like Freshdesk or Zendesk
- Familiarity with Slack, Google Sheets, and general workflow automation
- Highly organized, detail-oriented, and proactive in improving support processes
Nice to Haves
- Experience with SQL and Python for data extraction and troubleshooting
- Familiarity with Facebook Ad Manager, Business Suite, and CRM platforms
- Previous experience in a SaaS or B2B support role
- Understanding of webhooks and API integrations
- Experience working in a startup or fast-paced environment
About Us
Jaldi is building the simplest and fastest sales tool to empower SMBs around the world with growing their businesses.
Check out https://jalditech.com to learn more.
Seniority levelEntry level
Employment typeFull-time
Job functionInformation Technology
IndustriesSoftware Development
#J-18808-Ljbffr-
Technical Sales Support Engineer
5 days ago
Karachi, Sindh, Pakistan Astera Software, Inc. Full timeAbout the RoleWe are seeking a highly skilled Technical Sales Support Engineer to join our team at Astera Software, Inc. As a key member of our sales team, you will be responsible for providing technical pre-sales support and demonstrating the value of our data integration products to prospective clients.
-
Technical Support Engineer
1 week ago
Karachi, Sindh, Pakistan HR Ways Full timeCompany Introduction:Our vision is to make sales simple and fun. Our current solution tackles the pain of cold calling. It takes managers hours to distribute calling data, and there's never any transparency. Sales agents hate cold calling because it is tedious and has a high rejection rate. We remove all the admin work for managers and salespeople and allow...
-
Technical Support Engineer
3 days ago
Karachi, Sindh, Pakistan Mühlbauer GmbH & Co. KG Full timeAre you looking for a challenging and rewarding career opportunity in the field of technical support?About the JobWe are seeking a Technical Support Engineer - International to join our team at Mühlbauer GmbH & Co. KG.Key Responsibilities:Installation and maintenance of new plants and production equipmentTroubleshooting and analyzing machine...
-
Technical Support Specialist
5 days ago
Karachi, Sindh, Pakistan Akbar Ali & Sons Full timeIn the role of Technical Support Specialist, you will serve as the primary contact between our clients/customers and the engineering team. This position requires strong analytical skills, attention to detail, and excellent communication abilities, both written and verbal. As a Technical Support Specialist, you will work closely with engineers to resolve...
-
Technical Support Engineer – Renewable Energy
2 weeks ago
Karachi, Sindh, Pakistan Badar Energy Full timeTechnical Support Engineer – Renewable EnergyLocation: Karachi, Pakistan (Saddar, Regal Chowk)Work Days: Monday to SaturdayWork Hours: 11:00 AM – 9:00 PMAvailability: Immediate JoiningJob Description:Badar Energy is looking for a Technical Support Engineer – Renewable Energy to provide after-sales technical support, including installation,...
-
Technical Support Operations Manager
2 days ago
Karachi, Sindh, Pakistan Stellic Full timeCareer Opportunities at StellicWe are seeking a highly motivated and experienced Technical Support Analyst to join our Support organization. As the second member of the Support team, you will play a key role in delivering top-notch technical support to our customers.Your primary responsibility will be to handle incoming support tickets, ensure timely and...
-
Technical Support Engineer
4 days ago
Karachi, Sindh, Pakistan Weaves Corporation Limited Full timeWe are seeking an experienced Network Engineer to join our team. As a Network Engineer, you will be responsible for managing, monitoring, and maintaining computer networks and their performance.Your Key Responsibilities:Network AdministrationManage and maintain computer networks and their performance.Install, configure and troubleshoot network...
-
Technical Support Specialist
5 days ago
Karachi, Sindh, Pakistan ARH Global Consultants Full timeARH Global Consultants is a leading consultancy firm that provides top-notch IT solutions to its clients. We are currently seeking an experienced IT Support Engineer to join our team.Key Responsibilities:Provide technical assistance and support for desktop and laptop hardware and software issues.Install, configure, and troubleshoot desktop, laptop, printing,...
-
Technical Sales Engineer
2 weeks ago
Karachi, Sindh, Pakistan Integrative Energy Solutions Pvt Ltd Full timeDirect message the job poster from Integrative Energy Solutions Pvt LtdFounder & CEO at IES Integrative Energy Solutions (Pvt) LtdCompany DescriptionIntegrative Energy Solutions Pvt Ltd is a leader in solar electrical system solutions, known for our innovative approach to renewable energy. We specialize in the complete value chain of solar electrical...
-
Senior Technical Support Specialist
2 days ago
Karachi, Sindh, Pakistan Stellic Full timeAbout UsAt Stellic, we are passionate about empowering students to take control of their academic journey. Our platform provides personalized education solutions that address the challenges faced by international students. We have partnered with top institutions like Cornell, Columbia University, and Ohio State University to empower 1M+ students worldwide.We...
-
Technical Support Analyst
2 days ago
Karachi, Sindh, Pakistan Stellic Full timeRemember the days when you were navigating your academic path — the feeling of being lost, unsure of which courses to take, or uncertain about your graduation timeline? At Stellic, we get it because our journey started just like yours. Born out of the challenges faced by international students at Carnegie Mellon, we've grown into a movement that's...
-
Solution Engineer Technical Support
2 weeks ago
Karachi, Sindh, Pakistan Mushawarsolutions Full time"The only way to do great work is to love what you do. If you haven't found it yet, keep looking. Don't settle."— Steve Jobs —CategoryITFunctional AreaProject ManagementLocationKarachi (Hybrid - Candidate should be flexible to work in U.S. Eastern Time)Job TypeFull Time/PermanentQualificationsBachelors' degree in Computer Engineering or...
-
Technical Sales Engineer
2 weeks ago
Karachi, Sindh, Pakistan Logix Solutions Full timeDirect message the job poster from Logix SolutionsHuman Resources Officer @ Logix Solutions | Recruitment and Selection, Payroll Processing, Policy DevelopmentCompany DescriptionLogix Solutions specializes in providing Human Resource Solutions for businesses, tailored to meet individual needs. The company is dedicated to customer satisfaction and committed...
-
Technical Service Engineer
5 days ago
Karachi, Sindh, Pakistan Akbar Ali & Sons Full timeA technical coordinator is responsible for preparing and managing all overall engineering correspondence with the management.The Technical Coordinator serves as the communication liaison between the clients/customers and the engineering team.The technical coordinator will support engineers in the correspondence task in dealing with customers/clients.Work...
-
Technical Support Specialist
2 days ago
Karachi, Sindh, Pakistan Astera Software, Inc. Full timeJob OverviewAstera Software, Inc. is seeking a skilled IT & DevOps Engineer to join our team in enhancing our IT infrastructure and providing exceptional customer support.Key Responsibilities:Provide technical assistance and support to internal and external customers.Configure, troubleshoot, and maintain systems to ensure seamless operations.Collaborate with...
-
Technical Support Specialist
4 days ago
Karachi, Sindh, Pakistan Liberty Books & Publishers (Pvt) Ltd Full timeRich experience in handling retail networking systems and POS is required for this role. Handling complex matters related to IT solutions and providing end-to-end user support across inter-departments and retail outlets are key responsibilities.This position involves logging and processing support calls, installing and configuring computer hardware and...
-
RMA Technical Support Engineer
2 weeks ago
Karachi, Sindh, Pakistan Hikvision Full timeThe ideal candidate will be responsible for configuring and troubleshooting our product to resolve our customers' technical issues. You will support the customer by acting as the liaison between the customer and other internal teams. Your ability to work in a complex networking environment will also make you an ideal candidate.ResponsibilitiesResponsible for...
-
IT Support Engineer
5 days ago
Karachi, Sindh, Pakistan ARH Global Consultants Full timeARH Global Consultants is looking for an IT Support Engineer for our client.Requirements:Qualification: Bachelors (Preferred in CS)Salary: 30 to 35kEmployment Type: ContractualLocation: KarachiExperience: 1 – 2 Years Desktop Support ExperienceSkills:Desktop and laptop hardware and software troubleshooting skills.Installing and troubleshooting skills of...
-
IT Technical Support Professional
3 hours ago
Karachi, Sindh, Pakistan Octdaily Full timeJob Description:We are seeking an experienced IT Technical Support Professional to join our team at Octdaily. As a key member of our support team, you will be responsible for providing timely and effective technical assistance to our users.Key Responsibilities:Troubleshoot common technical problems with hardware, software, and networks.Provide first-line...
-
Technical Support Specialist
2 days ago
Karachi, Sindh, Pakistan EWS Group Full timeJob DescriptionWe are seeking a highly skilled Technical Support Specialist to join our EWS Group team. As a Senior IT Professional, you will be responsible for providing exceptional technical support to our clients, ensuring their issues are resolved promptly and efficiently.Your primary focus will be on troubleshooting and resolving complex technical...