
Senior Technical Support Specialist
2 days ago
At Stellic, we are passionate about empowering students to take control of their academic journey. Our platform provides personalized education solutions that address the challenges faced by international students. We have partnered with top institutions like Cornell, Columbia University, and Ohio State University to empower 1M+ students worldwide.
We believe in the power of collaboration, innovation, and solving meaningful problems. Your ideas will have a real-world impact as you work alongside some of the brightest minds in the industry to reimagine what education can be.
About the RoleThis is an exciting opportunity to join our customer-centric team as a Technical Support Analyst. As the second member of the Support team, you will play a key role in training and mentoring future support staff.
You will handle incoming support tickets, ensure timely and high-quality responses, and collaborate closely with our Engineering team to resolve bugs and address urgent customer escalations.
Your primary responsibility will be to deliver top-notch technical support to our customers, managing and responding to 500+ support tickets monthly while maintaining a 90%+ individual CSAT rating.
- Serve as the second member of the Support team, playing a key role in training and mentoring future support staff
- Manage and respond to 500+ support tickets monthly while maintaining a 90%+ individual CSAT rating
- Provide high-quality technical support with initial response times under 12 hours and resolution within 3 business days for 90% of tickets
- Independently resolve 70% common issues without escalation
- Partner with Technical Writers to maintain a comprehensive knowledge base for faster issue resolution
- Monitor customer support trends and identify areas for improvement
- Work closely with Engineering to effectively escalate and resolve bugs and urgent technical issues
- Foster and maintain a customer-centric culture within the support team and broader organization
Requirements:
- Customer service experience (2+ years preferred)
- Experience with education technology or student information systems or similar SaaS customer support with B2B and B2C
- Experience using support ticketing systems
- Strong troubleshooting and analytical abilities
- Ability to manage multiple priorities
- Ability to multi-task and autonomously prioritize
- Strong cross-functional expertise engaging with engineering, customer success, and product management team
-
Technical Support Specialist
2 days ago
Karachi, Sindh, Pakistan EWS Group Full timeJob DescriptionWe are seeking a highly skilled Technical Support Specialist to join our EWS Group team. As a Senior IT Professional, you will be responsible for providing exceptional technical support to our clients, ensuring their issues are resolved promptly and efficiently.Your primary focus will be on troubleshooting and resolving complex technical...
-
Senior Technical Support Specialist
2 weeks ago
Karachi, Sindh, Pakistan EWS Group Full timeSenior Technical Support SpecialistApplylocations PER - Karachi, PKtime type Full timeposted on Posted Yesterdayjob requisition id R42233About ContourContour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software...
-
Technical Support Specialist
5 days ago
Karachi, Sindh, Pakistan Akbar Ali & Sons Full timeIn the role of Technical Support Specialist, you will serve as the primary contact between our clients/customers and the engineering team. This position requires strong analytical skills, attention to detail, and excellent communication abilities, both written and verbal. As a Technical Support Specialist, you will work closely with engineers to resolve...
-
Technical Support Specialist
1 week ago
Karachi, Sindh, Pakistan Pirani Engineering Full timeWe are seeking a Technical Support Specialist to provide assistance to all departments on technical matters.The successful candidate will have excellent communication skills and knowledge of network administration and software development.Respond to technical queries from employeesResolve issues related to network connectivity and software...
-
Technical Support Specialist
5 days ago
Karachi, Sindh, Pakistan Umme Haani Full timeAbout the RoleThe Technical Support Specialist role at Umme Haani involves providing technical expertise to clients, ensuring they receive high-quality support and solutions.Responsibilities include:Delivering technical presentations explaining products or services to customers.Collaborating with the technical team to understand customer requirements and...
-
Technical Support Specialist
1 week ago
Karachi, Sindh, Pakistan EWS Group Full timeAt EWS Group, we're seeking an exceptional Technical Support Specialist to join our team. In this pivotal role, you'll be the first point of contact for our customers, delivering top-notch support via MS Teams, telephone, and email.About the Job:This is a fantastic opportunity to leverage your technical expertise, passion for customer service, and ability to...
-
Entry-Level Technical Support Representative
3 hours ago
Karachi, Sindh, Pakistan Allied Business Machines (Pvt) Ltd Full timeTechnical Support Job Description:We are looking for a skilled and detail-oriented IT Support Specialist to join our team at Allied Business Machines (Pvt) Ltd. The successful candidate will be responsible for providing technical support to our customers and resolving IT issues in a timely manner.Key Responsibilities:Provide technical support via phone,...
-
Technical Support Specialist
4 days ago
Karachi, Sindh, Pakistan Liberty Books & Publishers (Pvt) Ltd Full timeRich experience in handling retail networking systems and POS is required for this role. Handling complex matters related to IT solutions and providing end-to-end user support across inter-departments and retail outlets are key responsibilities.This position involves logging and processing support calls, installing and configuring computer hardware and...
-
Technical Support Specialist
2 weeks ago
Karachi, Sindh, Pakistan ibex Full timeTechnical Support Specialist ibex, Pakistan The Technical Support Specialist within the Operations department will provide solutions to technical problems and claim resolutions to customers by performing a diagnosis of issues while guiding customers through the claim filing process via phone call. The Support will also assist customers with other...
-
Technical Sales Specialist
2 weeks ago
Karachi, Sindh, Pakistan A2Z Creatorz (Leading Web and Digital Agency) Full timeTechnical Sales Specialist - Bitdefender Gravityzone Solutions4 days ago Be among the first 25 applicantsAbout the Role: We are seeking a motivated and experienced Technical Sales Specialist to join our team, focusing on Bitdefender Gravityzone solutions. The ideal candidate will be responsible for driving sales, providing technical expertise, and delivering...
-
Senior WordPress Technical Specialist
5 days ago
Karachi, Sindh, Pakistan Carpe Diem Full timeJob OverviewWe are seeking a highly skilled Senior WordPress Technical Specialist to join our team at Carpe Diem.Key ResponsibilitiesDesign and implement scalable, high-performance WordPress websites that meet client requirements.Develop and maintain custom WordPress themes and plugins to enhance the user experience.Analyze and resolve complex website issues...
-
Technical Support Specialist
7 days ago
Karachi, Sindh, Pakistan Systems Ltd. Full timeSysyems Limited is committed to delivering high-quality customer support services, and we are seeking a highly skilled Senior Customer Support Representative to join our Karachi Office team.About the RoleThis is an exciting opportunity for a talented individual to work as a Senior Customer Support Representative in our Karachi Office.ResponsibilitiesThe...
-
Support Specialist
2 weeks ago
Karachi, Sindh, Pakistan Hirestaff Full timeGet AI-powered advice on this job and more exclusive features.Direct message the job poster from Hirestaff.aiHead of Human Resources | PhD in Human Resource ManagementAbout Us:Hirestaff.ai is a leading global talent acquisition and staffing solutions provider, specializing in connecting businesses with top-tier professionals across various industries. We...
-
Technical Support Specialist
5 days ago
Karachi, Sindh, Pakistan ARH Global Consultants Full timeARH Global Consultants is a leading consultancy firm that provides top-notch IT solutions to its clients. We are currently seeking an experienced IT Support Engineer to join our team.Key Responsibilities:Provide technical assistance and support for desktop and laptop hardware and software issues.Install, configure, and troubleshoot desktop, laptop, printing,...
-
Technical Support Professional
4 days ago
Karachi, Sindh, Pakistan ibex. Pakistan Full timeWe are looking for an experienced Technical Support Professional to join our team at Ibex, a leading outsourcing and offshoring consulting firm in Pakistan.Job Description:The successful candidate will be responsible for ensuring seamless integration between various systems, providing exceptional customer service, and working closely with dealerships to...
-
Senior Technical Specialist
1 week ago
Karachi, Sindh, Pakistan Sui Southern Gas Company Limited Full timeAbout the RoleWe are seeking a highly skilled Senior Technical Specialist to join our team at Sui Southern Gas Company Limited. As a key member of our Meter Testing Lab, you will be responsible for ensuring the accurate testing of replaced meters under OGRA guidelines.Responsibilities:Monitoring and maintaining accurate testing of replaced meters (Domestic,...
-
Technical Support Specialist
6 days ago
Karachi, Sindh, Pakistan NAKHLAH Full timeAbout the RoleWe are seeking a highly skilled IT professional to join our team at Naklah Educational House.Main Responsibilities:Managing computer systems and networks.Providing technical support and maintenance services.Ensuring smooth operation of IT infrastructure.Coordinating with staff to resolve technical issues.Developing and implementing effective IT...
-
Technical Support Engineer
1 week ago
Karachi, Sindh, Pakistan Jaldi Full timeJaldi is looking for an ambitious Technical Support Engineer who is passionate about helping customers and solving technical challenges. Jaldi is the fastest and simplest way for SMEs to boost their sales.What we're looking forAs a Technical Support Engineer, you will play a key role in ensuring a seamless experience for our customers by troubleshooting...
-
Enterprise Cloud Support Specialist
4 days ago
Karachi, Sindh, Pakistan Cloudtastic Private Limited. Full timeJob Title: Enterprise Cloud Support SpecialistWe are seeking an experienced IT professional to fill this challenging role at Cloudtastic Private Limited. As an Enterprise Cloud Support Specialist, you will be responsible for providing expert-level technical support for Microsoft 365 services and resolving complex technical issues.Main DutiesProvide...
-
IT Support Specialist
5 days ago
Karachi, Sindh, Pakistan Cooperative Computing Full timeCooperative Computing is a dynamic and fast-paced software development company based in Karachi. We are currently seeking exceptional talent to join our team as Senior Java Developers, Assistant Admin Officers, or IT/Network Support Engineers.About the Roles:Senior Java Developers: Collaborate with our team to design, develop, and deploy cutting-edge...