Training Executive

2 weeks ago


Lahore, Punjab, Pakistan Abacus Full time

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Human Resources Professional | 360 Recruitment | C-Level Corporate and Technical Recruitment | Internal Auditing | On-Boarding | Employer Branding |…

Responsibilities

  • Supervise and coordinate the daily activities of the BPO team.
  • Monitor team performance, set goals, and ensure KPIs/SLAs are met.
  • Conduct regular team meetings, coaching, and feedback sessions.
  • Identify process improvement opportunities to enhance efficiency and customer satisfaction.
  • Handle escalations and resolve customer issues promptly.
  • Collaborate with internal departments and external clients for smooth process flow.
  • Ensure compliance with company policies, data protection, and quality standards.
  • Assist in workforce planning, shift management, and resource allocation.
  • Prepare daily/weekly/monthly reports for higher management.
  • Train new hires and support onboarding processes.

Qualifications

  • Bachelor's degree in Business Administration, Management, or related field.
  • 2+ years of experience in a BPO environment with at least 1 year in a supervisory/lead role.

Required Skills

  • Strong leadership and people management skills.
  • Excellent communication (verbal and written) and interpersonal skills.
  • Ability to work under pressure and meet tight deadlines.
  • Familiarity with CRM systems, MS Office, and BPO tools.
  • Flexible to work in shifts, including nights and weekends if required.
Seniority level
  • Seniority levelMid-Senior level
Employment type
  • Employment typeFull-time
Job function
  • Job functionTraining
  • IndustriesIT Services and IT Consulting

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