Customer Support Specialist

3 weeks ago


Rawalpindi Cantonment, Pakistan Inovy Digital Full time

Company Description

Inovy Digital is a growing digital marketing agency specializing in PPC Advertising, Search Engine Optimization (SEO), and Social Media Marketing. We also provide call center and customer support services, including call and chat support. Our integrated services help businesses maximize their online presence and enhance customer engagement.

Role Description

This is a project based full-time role for a Customer Support Specialist / Dispatcher, based on-site in Rawalpindi. The Customer Support Specialist / Dispatcher will handle day-to-day tasks such as managing customer support tickets, assigning technicians to tickets, resolving customer issues, dispatching service requests, and ensuring customer satisfaction.

Qualifications

  • Customer Support and Technical Support skills
  • Strong Interpersonal Skills and ability to ensure Customer Satisfaction
  • Proficiency in English; spoken and written
  • Excellent written and verbal communication skills
  • Ability to work in a fast-paced environment
  • Previous experience in customer support is a plus
  • High school diploma or equivalent; further education is beneficial
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