Customer Support Specialist

4 days ago

Rawalpindi Cantonment, Pakistan Translation Empire Full time

About the Job:

UK's leading Translation and Interpretation Company, TRANSLATION EMPIRE, is looking for Customer Support Specialist. Candidate must be proficient in English and must have exceptional communication skills.

Responsibilities:

Manage/handle the outgoing/incoming calls professionally

Identify and assesses customer's need to achieve satisfaction

Giving follow up calls to the customers at a specified date and time

Stay up-to-date on product and service knowledge

Follow communication procedures, guidelines, and policies

Managing a large number of outbound/inbound calls

Identify trends in customer inquiries or issues, and provide feedback to relevant teams to improve products, services, or processes

Requirements & Skills:

Excellent written and verbal communication skills, particularly in English

Strong problem-solving and troubleshooting abilities

Ability to remain calm and professional under pressure

Strong attention to detail and accuracy

Ability to work independently and as part of a team

Comfortable with technology and ability to quickly learn new systems

Ability to adapt to changing situations and priorities

Shift Timings (6 Days)

For Female Candidates:

· 1 PM to 6 PM

For Male Candidates:

· 4 PM to 12 AM

· 5 PM to 1 AM

· 8 PM to 4 AM

· 4 AM to 12 PM

· 6 PM to 2 AM

Location:

DHA 1, Sector F, Rawalpindi

Salary:

Market Competitive

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