
Call Center Sales Manager
1 day ago
YP2G Pakistan - is currently looking for Call Centre Sales Managers for its outbound Call Centre. The role is a hands-on position where sales targets and performance are paramount. The positions are diverse and highly responsible, encompassing all areas of Call Centre Management – from recruitment, training, and motivation of a telesales team to achieving and surpassing company sales objectives.
The role of a Call Centre Sales Manager offers a rewarding and exciting career opportunity, providing growth potential and the chance to become one of our top performers. Your long-term career aspirations with YP2G are supported and encouraged.
Scope of Work:
Drive, manage, develop, and coordinate the open enrollment of university students, recent graduates, and young employed/unemployed professionals in Pakistan into YP2G online courses by utilizing lead nurturing mechanisms.
- Ensure efficiency, productivity, and profitability of the program.
- Responsible for proper financial functions and smooth operation of the program.
- Maintain client relations and develop business growth by introducing existing and new contacts within the education industry and nurturing resulting relationships for business generation.
- Recruit, train, and motivate a team of telemarketers continuously to achieve sales targets within the allocated time and budget.
- Generate ideas and organize competitions to motivate staff and increase sales volume.
- Ensure adherence to Admin, Finance, and HR policies.
- Develop business strategies and tactics aligned with YP2G's goals and objectives.
- Create operational, financial, and marketing plans and forecasts.
- Monitor weekly performance of telemarketers and programs to meet YP2G's goals and profit margins.
- Conduct effective recruitment, training, and management of staff and telemarketers.
- Bachelor's degree or higher.
- Minimum of three years' experience in outbound telemarketing, including at least one year in a team leader or supervisor role.
- Strong leadership skills with a positive "Can Do" attitude.
- Excellent verbal and written communication skills in English and Urdu.
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