Contact Center Performance Excellence Specialist

4 hours ago

Rawalpindi Cantonment, Pakistan beBeePerformanceImprovement Full time 900,000 - 1,200,000
Key Responsibilities
  • Conduct thorough analysis of contact center performance and develop actionable plans to improve metrics.
  • Respond promptly to customer escalations, addressing their concerns and resolving issues efficiently.
  • Evaluate agent service skills and policy adherence through reviews of customer interactions, including calls, chats, and other communications.
  • Promote ongoing process improvements and make recommendations to leadership to enhance our services.
  • Collaborate with training teams to develop relevant curriculum for call center staff involved in specific projects.
  • Design and create resource materials, online references, process guides, and assessments to support staff development and knowledge sharing.
  • Provide expertise and support on customer call handling and service support for various product lines, responding to internal inquiries as needed.
  • Investigate escalated calls from internal leadership, customers, and clients, identifying areas for improvement.
  • Prepare detailed reports and documentation to communicate findings and recommendations.

The successful candidate will have strong analytical and communication skills, with the ability to work effectively in a fast-paced environment. They will be passionate about driving performance excellence and improving customer experiences.

This is a critical role that requires collaboration with cross-functional teams to drive business results. The ideal candidate will be able to prioritize tasks, manage multiple projects simultaneously, and meet deadlines while maintaining high-quality output.

  • Elevated Call Center Optimization Specialist

    3 days ago

    Rawalpindi Cantonment, Pakistan beBeePerformance Full time 4,000,000 - 7,000,000

    As a high-caliber Performance Monitoring professional, you will be responsible for leading in-depth contact center performance analysis to create actionable blueprints for enhancement.Key Responsibilities:Conduct thorough and exhaustive performance audits of the contact center to develop detailed strategies for improvement.Swiftly resolve all incoming...

  • Performance Monitoring

    3 weeks ago

    Rawalpindi Cantonment, Pakistan Translation Empire Full time

    JOB DESCRIPTIONConduct contact center performance analysis and create detailed action plans for performance improvement.Review and resolve all incoming escalations from appropriate channels promptly.Listen to (and view) customer calls, chats, and other communications; evaluate consumer data to measure agent service skills and policy adherence.Provide...

  • Performance Evaluation Specialist

    7 hours ago

    Rawalpindi Cantonment, Pakistan beBeeQualityAssurance Full time 800,000 - 1,500,000

    Evaluate Representative Performance as a Quality Assurance ExpertJob SummaryThe primary role of this position is to assess the performance of sales and customer service representatives, ensuring they meet company and industry standards. This involves monitoring calls and evaluating representatives based on set metrics.Key ResponsibilitiesA minimum of two...

  • Training Specialist

    3 days ago

    Rawalpindi Cantonment, Pakistan Span Inc. Full time

    Training Specialist - Call Center Business UnitSpan Bpo is a fast-growing BPO that provides multi-channel customer contact management solutions for clients in the US. Span Group is excited to announce openings in our Professional Training & Development Department for our Call Center Business Unit.The Trainer provides training and coaching for newly hired...

  • Performance Marketing Specialist

    4 weeks ago

    Rawalpindi Cantonment, Pakistan Reach First Full time

    Performance Marketing Specialist (Google Ads Expert)Rawalpindi, Pakistan | Posted on 07/03/2025Position Title: Performance Marketing Specialist (Google Ads Expert)Job Timings: 3:00 PM to 11:00 PMReporting to: Assistant Marketing DirectorDepartment: MarketingLocation: Bahria Town Phase 4 RawalpindiAbout Us:Reach First is a Canadian company that provides...

  • Quality Assurance Specialist

    3 weeks ago

    Rawalpindi Cantonment, Pakistan Voxnet Communications Full time

    The primary responsibility of the call center Quality Assurance Representative is to measure and evaluate the performance of the sales and customer service representatives who come in direct contact with the company's consumer base. The quality assurance representative must ensure compliance with company and industry standards.The Quality Assurance...

  • Call Center Representative

    1 week ago

    Rawalpindi Cantonment, Pakistan FirstChoiceSolution LLC Full time

    Get AI-powered advice on this job and access more exclusive features.Sign in to access AI-powered adviceContinue with GoogleDirect message the job poster from FirstChoiceSolution LLCJob DetailsRole DescriptionThis is a Part-time Hybrid role for a Call Center Representative. The responsibilities include handling outbound calls, providing customer support,...

  • Auto Insurance Quality Assurance Specialist

    8 hours ago

    Rawalpindi Cantonment, Pakistan beBeeAssurance Full time 5,000,000 - 8,000,000

    Quality Assurance Role OverviewWe are seeking a diligent and detail-oriented Quality Assurance Specialist to enhance our auto insurance project.The ideal candidate will have prior call center experience, preferably in an auto insurance context.Key Responsibilities:Minimum 1 year of call center experience, preferably in an auto insurance project.Excellent...

  • Expert Web Specialist

    1 week ago

    Rawalpindi Cantonment, Pakistan beBeeFrontend Full time 800,000 - 1,200,000

    Experienced Web SpecialistWe strive to push the boundaries of creativity and technology utilizing AI.Our mission is centered around creating extraordinary digital experiences that captivate and entertain users worldwide.The ideal candidate will have a strong background in modern JavaScript frameworks, a passion for building high-performance applications, and...

  • Quality Assurance Specialist For Auto Insurance

    3 weeks ago

    Rawalpindi Cantonment, Pakistan Voxnet Communications Full time

    Quality Assurance Specialist For Auto InsuranceListening to recordings and providing feedback based on call interactions. Previous call center experience is required.We are seeking dedicated and hardworking employees who can work independently and meet their goals within specified timeframes.Job SpecificationMinimum 1 year of call center experience,...