Call Center Agent

3 weeks ago

Lahore, Punjab, Pakistan New Life Associates Full time

We are looking for dedicated and motivated individuals to join our team as Outbound Call Center Agents. This role involves reaching out to potential customers, providing them with detailed information about our products/services, and ensuring a high level of customer satisfaction. Successful candidates will have strong communication skills, a positive attitude, and a willingness to learn.

Key Responsibilities:

Conduct outbound calls to potential customers.

Provide detailed and accurate information about our products/services.

Maintain and update customer records in the CRM system.

Meet or exceed daily, weekly, and monthly call and sales targets.

Address customer questions and concerns in a professional and timely manner.

Qualifications:

Minimum high school diploma or equivalent.

Excellent verbal communication skills in English.

Previous experience in a call center or sales role is preferred but not required.

Basic computer skills and ability to learn new software quickly.

Ability to work night shifts (9 PM to 6 AM).

Competitive base salary with performance-based incentives.

Opportunities for career advancement and skill development.

Supportive and collaborative work environment.

Disclaimer: This job posting is for a legitimate employment opportunity, and we adhere strictly to all local and international employment laws. We do not make exaggerated claims or guarantees about employment outcomes.

Job Specification

English Communication, Cold Calling, Basic comupter knowledge

**Required Skills:**

1. **Excellent Communication Skills:** Strong verbal communication abilities in English, with the ability to articulate clearly and confidently.

2. **Active Listening:** Ability to listen attentively to customer needs and respond effectively to their inquiries.

3. **Sales Acumen:** Basic understanding of sales principles and the ability to persuade potential customers.

4. **Problem-Solving:** Capability to quickly identify issues and provide effective solutions during customer interactions.

5. **Technical Proficiency:** Basic computer skills, including familiarity with CRM systems and the ability to quickly learn new software.

6. **Time Management:** Ability to manage time efficiently and meet daily, weekly, and monthly targets.

7. **Adaptability:** Willingness to adapt to new processes and handle a fast-paced work environment.

8. **Resilience:** Ability to handle rejection professionally and maintain a positive attitude.

These skills will help ensure success in the role and contribute to a productive and customer-focused work environment.

Staffing and Recruiting - Lahore, Pakistan

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