
Deputy Chief Manager – Complains
3 weeks ago
Join to apply for the Deputy Chief Manager – Complains role at Sui Southern Gas Company Limited.
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Qualifications include CA / ACMA with at least 4 years of post-qualification experience or ACCA / MBA with at least 6 years of experience. Must have experience with Rules & Regulations of the Regulatory Framework.
Responsibilities include:
- Review responses to consumer complaints received from OGRA, ensuring compliance with standard rules and regulations.
- Evaluate Passing Unregistered Gas (PUG) complaints and take necessary actions for resolution.
- Review gas theft claims and gather relevant documents to ensure compliance with OGRA procedures.
- Oversee evidence collection to justify billings and prepare responses for OGRA.
- Support documentation of responses to OGRA queries and complaints under regulations.
- Ensure departments provide relevant feedback and case files are stored for future reference.
- Implement improvements in complaints resolution and management processes.
- Assess compliance with regulatory and statutory obligations, ensuring timely processing within regulations for review by senior management.
- Provide timely status updates to all stakeholders involved in ongoing case resolutions.
- Executive
- Full-time
- Management and Manufacturing
- Utilities
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Set job alerts for "Deputy Chief Manager" roles by signing in.Location: Karachi Division, Sindh, Pakistan. Posted 9 months ago.
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