Deputy Officer for Regulatory Affairs

6 days ago


Karachi, Sindh, Pakistan beBeeCompliance Full time 1,500,000 - 2,500,000
Job Title: Deputy Manager - Compliance

We are seeking a skilled professional to fill the role of Deputy Manager - Compliance. This is an exciting opportunity for someone with experience in regulatory frameworks and complaint resolution.

Key Responsibilities:

  1. Review and analyze complaints with financial impacts, preparing case files and providing comments from concerned departments.
  2. Assess Passing Unregistered Gas (PUG) complaints and take necessary actions according to standard rules and regulations.
  3. Analyze gas theft claims and obtain required documents to ensure compliance with OGRA's approved procedures.
  4. Analyze evidence to justify billings and prepare responses for OGRA.
  5. Prepare monthly MIS reports on OGRA.
  6. Attend hearings regarding Consumer Complaints at OGRA offices.
  7. Document responses to OGRA-related queries and complaints under complaints resolution regulations procedures.
  8. Coordinate sensitive and escalated complaints, briefing senior managers where necessary.
  9. Provide timely status updates to complainants, respondents, and senior management/board as appropriate.

Candidate Requirements:

  • MBA with at least 02 years of experience or Masters with at least 05 years of experience.
  • Knowledge of Regulatory Framework is considered an added advantage.


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