
Deputy Officer for Regulatory Affairs
6 days ago
We are seeking a skilled professional to fill the role of Deputy Manager - Compliance. This is an exciting opportunity for someone with experience in regulatory frameworks and complaint resolution.
Key Responsibilities:
- Review and analyze complaints with financial impacts, preparing case files and providing comments from concerned departments.
- Assess Passing Unregistered Gas (PUG) complaints and take necessary actions according to standard rules and regulations.
- Analyze gas theft claims and obtain required documents to ensure compliance with OGRA's approved procedures.
- Analyze evidence to justify billings and prepare responses for OGRA.
- Prepare monthly MIS reports on OGRA.
- Attend hearings regarding Consumer Complaints at OGRA offices.
- Document responses to OGRA-related queries and complaints under complaints resolution regulations procedures.
- Coordinate sensitive and escalated complaints, briefing senior managers where necessary.
- Provide timely status updates to complainants, respondents, and senior management/board as appropriate.
Candidate Requirements:
- MBA with at least 02 years of experience or Masters with at least 05 years of experience.
- Knowledge of Regulatory Framework is considered an added advantage.
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