Call Quality Agent

4 weeks ago

Rawalpindi Cantonment, Pakistan Translation Empire Full time

Responsibilities:

  • A Language Assessor would be primarily responsible for conducting English language assessments [Conducting and Coordinating for New and Existing Employees, including those whom we interview](In House and 3rd Party External).
  • Daily Call Quality Monitoring of all employees [1-5 calls a day]. The assessor will work as a team member contributing to quality service delivery
  • Coaching and mentoring of Spoken English, Vocabulary, Pronunciation of the staff to improve their English by way of feedback via the QC.
  • Customer Services Training Specific to UK Culture – UK English Language. Ongoing Training and Development (CPD) of customer Services Training and English Language Skills to upskill employee's standard of English.
  • Language Assessors will be responsible for QA of the Transcribed files.
  • Assessor will be responsible for developing, maintaining, and managing auto-scored English language proficiency assessments to ensure our job applicants can properly communicate with customers in various countries.

Qualification:

  • Graduate Degree (Master/Phd) in English Literature/ Applied Linguistic, Educational Linguistics, Psychology, IELTS/PTE/TOEFL with a focus on language proficiency assessment/testing and research.
  • Have at least 4–5-year experience in English Teaching preferably in IELTS/PTE or Cambridge English Exams is a must.
  • Have IELTS/CEFR certification, PTE, Language certificate, Oxford English Test and British Council experience is a must.
  • Experience in coaching on accent and grammar is an advantage.
  • Relevant National and international experience is a definite plus.

Skills Required:

  • Proficient written and spoken skills in English language.
  • Familiar with UK English Language dialect.
  • Dedicated to assigned tasks, quick learner, team player as well as solid individual player, solution provider.
  • Flexible and prepared to pursue goals through teamwork.

Benefits:

  • Health Insurance, Annual leaves,
  • Learning and Career Development.

Timings:10 AM – 7PM

Location:DHA1, sector F, Rawalpindi

#J-18808-Ljbffr

  • Call Agent

    5 days ago

    Rawalpindi Cantonment, Pakistan Quantum Synergy Full time

    2 days ago Be among the first 25 applicantsCompany DescriptionQuantum Synergy Pvt Ltd is a digital solutions provider based in Bahria Town Phase 7, Islamabad, Pakistan. Specializing in SEO, digital marketing, web development, and business automation, we empower businesses with innovative strategies and cutting-edge technology. With over 7 years of industry...

  • Call Centre Agent

    2 weeks ago

    Rawalpindi Cantonment, Pakistan beBee Careers Full time

    We are seeking experienced call centre agents for an inbound project. Agents must be able to understand the British accent and have at least 1 year of experience working in an inbound call center.Key ResponsibilitiesTo handle incoming calls professionally and efficientlyWorking Hours: The shift will depend on the company's discretion, with options available...

  • Call Center Representative

    2 weeks ago

    Rawalpindi Cantonment, Pakistan Call center Full time

    Call Center Representative (Inbound/Outbound)Get AI-powered advice on this job and more exclusive features. Call Center Representative – Inbound & Outbound CampaignsAre you a skilled communicator who thrives in a fast-paced, people-focused environment?We're expanding our team and hiring Call Center Representatives to manage global projects in inbound and...

  • Sales Account Executive

    4 weeks ago

    Rawalpindi Cantonment, Pakistan Call Axis Full time

    We're Hiring at CallAxisLooking to kickstart or grow your career in sales? JoinCallAxis, a leading team working on aU.S.-based real estate campaign, where your talent and communication skills can truly shineWe're hiring for:Inside Sales Agents (ISA)In-House Sales AgentsSales ExecutivesShift Timings:7:00 PM – 4:00 AM (Night Shift)Location:In-house–3rd...

  • Outbound Call Centre Agent

    1 week ago

    Rawalpindi Cantonment, Pakistan beBeeCustomerSupport Full time

    This is an exceptional opportunity to excel in customer-facing roles.We are seeking full-time call centre agents for our outbound office in Islamabad. We value hard-working, enthusiastic individuals with excellent communication skills in English, preferably a neutral accent.Job Description:Make outbound calls to linguistsMaintain accurate records and monitor...

  • Call Center Representative

    2 weeks ago

    Rawalpindi Cantonment, Pakistan TWINSLEAD LLC Full time

    Twinslead is Expanding – Join Our Growing Sales TeamOpen Positions:B2C AgentsMinimum 6 months of experience in B2C callingAble to manage inbound/outbound leads effectivelySkilled in follow-ups and closing over the phoneB2B AgentsAt least 1 must have proven experience in B2B salesStrong communication and negotiation skillsAble to build and manage...

  • Call Center Quality Assurance Specialist

    2 weeks ago

    Rawalpindi Cantonment, Pakistan beBee Careers Full time

    Call Center Quality Assurance RepresentativeThe primary goal of this role is to ensure that sales and customer service representatives adhere to quality standards by evaluating their performance during interactions with the consumer base.Key Responsibilities:Evaluate call performances using monitoring software and audio recordings for compliance with...

  • Site Agent

    2 weeks ago

    Rawalpindi Cantonment, Pakistan Plabesk Full time

    Site Agent / Operational Specialist / CoordinationSupervising contracted staff.Meeting subcontractors.Making safety inspections and ensuring construction and site safety.Checking and preparing site reports, designs, and drawings.Maintaining quality control procedures.Motivating the workforce.Using specialist construction management computer applications.Job...

  • Call Centre Manager

    4 weeks ago

    Rawalpindi Cantonment, Pakistan SAFA Worldwide Specs Pvt. Ltd. Full time

    Call Centre ManagerSAFA Worldwide Specs Pvt. Ltd., PakistanSAFA Worldwide Pvt Ltd is an international organisation with offices in Manchester UK and Karachi. Due to continued growth and success, we are now expanding into Islamabad and are recruiting for the following role:Call Centre ManagerAs Call Centre Manager, you will have responsibility for driving the...

  • Quality Assurance Specialist

    4 weeks ago

    Rawalpindi Cantonment, Pakistan Voxnet Communications Full time

    The primary responsibility of the call center Quality Assurance Representative is to measure and evaluate the performance of the sales and customer service representatives who come in direct contact with the company's consumer base. The quality assurance representative must ensure compliance with company and industry standards.The Quality Assurance...