Customer Service Representative

3 days ago

Lahore, Punjab, Pakistan The First Law Full time
Job Description:

The First Law is dedicated to providing exceptional products and services to our customers. We pride ourselves on delivering outstanding customer experiences and fostering a collaborative, supportive work environment.

As a Customer Service Advisor, you will play a key role in ensuring our customers receive the highest level of care and support throughout their journey with us.

Key Responsibilities

  1. Customer Support: Respond to customer inquiries via phone, email, live chat, and social media in a professional and timely manner.
  2. Problem-Solving: Resolve customer issues efficiently by providing accurate information, troubleshooting, and offering appropriate solutions or alternatives.
  3. Account Management: Assist customers with account-related queries, including billing, subscriptions, and product/service information.
  4. Feedback Collection: Actively listen to customer feedback, document it, and escalate recurring issues to the appropriate teams for resolution.
  5. Upselling and Retention: Identify customer needs and recommend suitable products or services to enhance their experience.
  6. Team Collaboration: Work closely with other departments, including sales and technical support, to ensure seamless resolution of customer concerns.

Skills and Qualifications

  1. Experience: Previous experience in a customer service, call center, or support role is preferred.
  2. Communication Skills: Excellent verbal and written communication skills with a customer-first approach.
  3. Problem-Solving: Strong analytical and problem-solving abilities to handle diverse customer concerns.
  4. Technical Proficiency: Comfortable using CRM systems, ticketing tools, and other customer service software.
  5. Adaptability: Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
  6. Empathy and Patience: A genuine desire to help customers and provide a positive experience.
  7. Education: High school diploma or equivalent; additional certifications in customer service are a plus.

Why Join Us?

  1. Competitive salary and benefits package
  2. Opportunities for career growth and development
  3. A supportive and inclusive team environment
  4. Flexible working hours and remote work options (if applicable)
  5. Comprehensive training to set you up for success

How to Apply
If you're passionate about delivering outstanding customer service and want to be part of a dynamic, customer-focused team, we'd love to hear from you

#J-18808-Ljbffr

  • Customer Service Representative

    2 weeks ago

    Lahore, Punjab, Pakistan ACE Customer Services Full time

    Job Description:We are seeking a reliable and skilled Customer Service Representative to act as a communication point for emergency and non-emergency calls. Your primary responsibility will be to receive requests, transmit messages, and track vehicles.The ideal candidate must possess excellent communication skills and the ability to remain calm and composed,...

  • Customer Service Representative

    2 weeks ago

    Lahore, Punjab, Pakistan Bookme Full time

    We are seeking a highly motivated Customer Service Representative to join our team at Bookme. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients and ensuring that their needs are met.Key ResponsibilitiesThe Customer Service Representative will be responsible for:Responding to customer...

  • Customer Service Representative

    3 days ago

    Lahore, Punjab, Pakistan Tycoon Logistics Full time

    Customer Service Representative / ExecutiveEssentially, the 3 important qualities of customer service center around three "p"s: professionalism, patience, and a "people-first" attitude.Although customer service varies from customer to customer, as long as you're following these guidelines, you're on the right track.Job SpecificationHere are the top customer...

  • Customer Service Representative

    3 days ago

    Lahore, Punjab, Pakistan Rehan Industries Full time

    Company DescriptionWe suggest you enter details here.Role DescriptionThis is a full-time on-site role for a Customer Service Representative at Rehan Industries located in Lahore District Darog e wala side near ring road. The Customer Service Representative will be responsible for providing customer support, ensuring customer satisfaction, and enhancing the...

  • Customer Service Representative

    3 days ago

    Lahore, Punjab, Pakistan beBee Careers Full time

    Role OverviewThis is a full-time on-site position for a Call Center Representative located in Lahore.Responsibilities:Handling customer inquiries and resolving issuesProviding excellent customer service and ensuring customer satisfactionQualifications:Customer Service Representatives, Interpersonal SkillsComputer LiteracyExperience in a call center or...

  • Customer Service Representative

    3 days ago

    Lahore, Punjab, Pakistan beBee Careers Full time

    Job DescriptionWe are seeking a polite, professional Customer Service Representative to work closely with other team members to provide outstanding service to our customers. The ideal candidate will answer questions, handle complaints, and troubleshoot problems with our products and services.The Customer Service Representative may handle a high volume of...

  • Customer Service Representative

    3 days ago

    Lahore, Punjab, Pakistan Nafay Motors Pty Ltd Full time

    High school diploma or equivalent (Bachelor's degree preferred).We strive to deliver exceptional customer service and build long-lasting relationships with our clients. Vision: Our vision is to become a leading automotive company, known for our excellence in importing and exporting Japanese vehicles, and to expand our operations globally to meet the growing...

  • Customer Service Representative

    7 days ago

    Lahore, Punjab, Pakistan BoxesGen Full time

    Job OverviewWe are seeking a skilled Customer Service Representative to join our team at BoxesGen. As a Customer Service Representative, you will be responsible for providing exceptional customer support and ensuring customer satisfaction.Key Responsibilities:Provide customer support via phone, email, and in-personAnalyze and resolve customer complaints in a...

  • Customer Service Representative

    3 days ago

    Lahore, Punjab, Pakistan Fruits Auction Bv Full time

    Customer Service Representative Fruits Auction Bv, Pakistan We are a leading fruit and vegetable, European based business seeking a highly motivated and results-driven Sales and Marketing Representative to join our call centre team. As a Sales and Marketing Representative, you will be responsible for generating sales and developing marketing strategies to...

  • Customer Service Representative

    3 days ago

    Lahore, Punjab, Pakistan Oxbridge Digital Full time

    Customer Service Representative - Arabic SpeakingZameen is looking for a dedicated Arabic-speaking Customer Service Representative to join our team for projects based in Saudi Arabia. If you're passionate about providing excellent service and have strong communication skills, we want to hear from youLocation: Lahore, PakistanResponsibilities:Assist customers...