Customer Service Representative

2 days ago


Lahore, Punjab, Pakistan ACE Customer Services Full time
Job Description:

We are seeking a reliable and skilled Customer Service Representative to act as a communication point for emergency and non-emergency calls. Your primary responsibility will be to receive requests, transmit messages, and track vehicles.

The ideal candidate must possess excellent communication skills and the ability to remain calm and composed, especially in emergencies. You will also need to be able to multitask and take appropriate action with minimal supervision.

Your goal will be to enable different parties to communicate effectively by ensuring accurate and timely transmission of information.

Key Responsibilities:
  • Handle customer inquiries and complaints
  • Categorize calls according to importance and urgency
  • Enter data into computer systems and maintain logs and records of calls, activities, and other relevant information
  • Ensure caller satisfaction with provided service
  • Organize file systems
  • Follow up with customers to ensure completion and satisfaction
  • Coordinate with drivers to ensure route clarity
  • Provide detailed information on traffic, obstacles, and requirements

Requirements:

You will require high school diploma education and cross-functional skills including multi-line telephone use, excellent communication skills, and proper phone etiquette. Experience and utilizing judgment to plan and accomplish goals is also essential.

Able to identify and handle task urgency and work in high-stress position. Excellent verbal skills, good note-taking skills, social perceptiveness, critical thinking, and miscellaneous skills such as reliability, punctuality, attention to detail, and ability to deal comfortably with diverse customer base.



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