Senior Customer Sales and Service Agent

5 days ago


Karachi, Sindh, Pakistan Emirates Full time
Overview

Join our team at Emirates and play a key role in delivering world-class service. You'll help customers manage their travel plans, sell tickets and services, and provide expert guidance while supporting your team to achieve both individual and network-wide commercial goals. Deliver excellence, connect cultures, and grow your career as a Senior Customer Sales & Service Agent with Emirates. In this role, you'll deliver exceptional service to customers, ensuring every interaction reflects our world-class standards. You'll be responsible for selling and issuing tickets, advising on fares and travel requirements including visas, health, and check-in, while proactively identifying opportunities to promote Emirates products such as Skywards membership, upgrades, Dubai stopovers, and hotel bookings. You'll manage complex cases including special service requests, medical assistance, and support for travel agents, while stepping up to support team leaders and guide colleagues when needed.

Responsibilities
  • Selling and issuing tickets; advising on fares and travel requirements (visas, health, check-in).
  • Promoting Emirates products (Skywards membership, upgrades, Dubai stopovers, hotel bookings).
  • Managing complex cases including special service requests and medical assistance; supporting travel agents.
  • Occasionally supporting team leaders and guiding colleagues as needed.
Qualifications
  • GCSE/A Level (or equivalent) education; experience in a contact centre or airline/travel industry.
  • Solid knowledge of fares and ticketing.
  • Strong PC skills; fluency in English; additional languages a plus.
Salary & benefits

We offer market-competitive pay, rewarding benefits, and the chance to explore the world.

Seniority level
  • Mid-Senior level
Employment type
  • Full-time
Job function
  • Other
  • Industries: Airlines and Aviation

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