Customer Support Representative

3 days ago

Lahore, Punjab, Pakistan Golden Hawk Technologies Full time

We are looking for a motivated and proactive Customer Support Specialist to join our team at a leading UK Transport Company. This position involves a mix of customer service and sales duties, where you will handle leads, assist customers with their bookings, and provide exceptional support throughout their transport experience. The ideal candidate will have a background in both customer support and sales, with the ability to manage CRM systems and deliver smooth, high-quality customer experiences.

Key Responsibilities:

Lead Management:

  • Track and manage leads generated through customer inquiries on our website.
  • Accurately input customer details into the CRM system to ensure proper tracking and follow-up on all leads.

Sales Responsibilities:

  • Reach out to leads by phone to convert them into customers by offering customized transport solutions.
  • Answer customer inquiries, provide necessary information, and assist with booking arrangements over the phone.
  • Close sales and offer ongoing support to ensure customer satisfaction with their bookings.

Customer Support:

  • Serve as the primary point of contact for customers post-booking, ensuring seamless communication throughout their transport journey.
  • Resolve any customer issues or concerns related to transport services, providing prompt and effective solutions.
  • Assist customers with any changes, cancellations, or questions related to their bookings or trips.

Collaboration and Reporting:

  • Work closely with the sales team to ensure a smooth transition from the sales process to post-sales support.
  • Maintain accurate records of customer interactions, documenting any issues and ensuring timely resolutions.

Requirements:

  • Previous experience in customer support or sales, preferably within the transport or logistics sector.
  • Strong verbal communication skills and the ability to engage customers effectively over the phone.
  • Familiarity with CRM systems and a proven ability to manage and track leads efficiently.
  • A customer-focused approach, with excellent problem-solving skills and the ability to provide outstanding service.
  • Adaptability to thrive in a dynamic, fast-paced environment.
Industry
  • IT Services and IT Consulting
Employment Type

Full-time

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