Administrative Assistant

This role requires strong English communication skills. Call centre or customer service experience is a plus. A self-starter mindset with the potential to lead and develop a local team is essential.

Working Hours: Aligned with UK Time (1 PM to 10 PM Pakistan Time)

About Us

Rentigo is a dynamic and fast-growing estate agency based in Grays, UK. With a modern approach and client-focused services, we pride ourselves on delivering excellent property management and letting services. As part of our expansion, we are hiring for our Pakistan office to support our UK operations. We offer a supportive environment, career growth opportunities, and the chance to work with an international team.

- Direct collaboration with the UK office

- Supportive and team-oriented culture

- Opportunities for ongoing learning and career development

Role Overview

We are seeking a professional, detail-oriented, and well-spoken Administrative Assistant to join our Pakistan-based team. The ideal candidate will support our UK operations by handling administrative tasks, communicating with clients and tenants, and managing property-related responsibilities.

Key Responsibilities

Administrative Support:

- Assist with tenancy renewals and scheduling property inspections and meetings.

- Ensure legal documents (Gas Safety, EPCs, Electrical Reports) are current and compliant.

- Draft and send emails/letters to landlords, tenants, and external partners.

- Conduct compliance checks for tenant move-ins and provide general administrative support.

- Perform thorough referencing for new and prospective tenants using our referencing systems.

Tenancy Agreements:

- Prepare tenancy agreements through our online portal.

Property Maintenance:

- Serve as the first point of contact for maintenance requests.

- Liaise with tenants, landlords, and contractors to resolve issues.

- Obtain quotes, coordinate approvals, and schedule contractors.

- Generate invoices and maintain records using our internal system.

- Prioritize tasks based on urgency and severity.

Objectives of the Role

- Ensure smooth administrative operations supporting UK property management.

- Deliver exceptional customer service and timely communication.

- Maintain an efficient and organized digital workspace.

Key Performance Indicators

- Task efficiency and time management

- Response time to client and tenant inquiries

- Accuracy in data entry and documentation

- Effective communication and coordination

- Positive customer feedback and resolution outcomes

Requirements

- Excellent spoken and written English communication skills

- Prior experience in a call centre, BPO, or customer service role is preferred - Strong organizational and multitasking abilities

- Proficiency in MS Office, Google Suite, and online platforms.

How to Apply

If you are a motivated individual looking to work with an international real estate company and meet the above criteria, we would love to hear from you. Please send your CV and a short cover letter explaining why you're a good fit for this role to: careers@rentigo.co.uk

Initial Assessment Form (Must be filled)

https://forms.office.com/pages/responsepage.aspx?id=n6GkEUKnlkK3PbvdVzMl-UUMWRilL3ZLlq7NCKaya8RUOVdZMUk0VUZIQlE0NU5DVVg4V0g3WTNLVC4u&route=shorturl

Seniority level

• Seniority levelEntry level

Employment type

• Employment typeFull-time

Job function

• Job functionAdministrative

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