Senior Coordinator Sales Coordination

Join to apply for the Senior Coordinator Sales Coordination role at Hapag-Lloyd AG

Join to apply for the Senior Coordinator Sales Coordination role at Hapag-Lloyd AG

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• Ensure the highest level of quality when interacting with our customers, be customer-oriented and create value for customers as well as for Hapag-Lloyd.
• Function and duties:
• Support the Sales Executives with relevant sales tasks including follow up on ongoing and new business with customers
• Preparing and sending of rate quotations to customers
• Monitor quotation and customer performance including tenders and follow up with customers where required
• Give clear handover info to Customer Service (and Operations where required)
• Assist Customer Service with problem solving related to a customer issue where required
• Handling updating of CRM with customer calls, rate offers, customer follow ups done
• Handling of bids / tenders for local customers using the relevant tools
• Sales contract management / Rate Agreement handling (incl. FMC filing where necessary)
• Customer data management in FIS and CRM
• Dispute and exception handling
• Qualifications and Technical Job Requirements:
• University degree or equivalent
• Good command of written and spoken English
• Working knowledge of MS Office
• Able to work well with others and follow guidelines
• FIS knowledge
• Receptive and be able to grasp new ideas and motivate oneself for personal development
• Success Criteria for Position:
• Communication/Organization Skills
• Overall Management Skills
• Communicative and ability to take initiative.
• Effective time management and planning skills
• Systematic and efficient way of working
• Ability to present complex correlations in a clear way.
• Knowledge in Statistical Methods
• Highly analytic working
• Proactive
• Energetic and good team spirit
• Commitment to task
• Ability to maintain confidentiality
• Special Tasks (if applicable):
• Clear RAQA report on daily basis.
• Generating and managing OBAF reports.
• Sending daily vessel reports to the PK Sales team.
• Acting as a focal for all PK CVA and QFP contracts.
  
  
  • Main Objectives of this position:
  • Ensure the highest level of quality when interacting with our customers, be customer-oriented and create value for customers as well as for Hapag-Lloyd.
  • Function and duties:
  • Support the Sales Executives with relevant sales tasks including follow up on ongoing and new business with customers
  • Preparing and sending of rate quotations to customers
  • Monitor quotation and customer performance including tenders and follow up with customers where required
  • Give clear handover info to Customer Service (and Operations where required)
  • Assist Customer Service with problem solving related to a customer issue where required
  • Handling updating of CRM with customer calls, rate offers, customer follow ups done
  • Handling of bids / tenders for local customers using the relevant tools
  • Sales contract management / Rate Agreement handling (incl. FMC filing where necessary)
  • Customer data management in FIS and CRM
  • Dispute and exception handling
  • Qualifications and Technical Job Requirements:
  • University degree or equivalent
  • Good command of written and spoken English
  • Working knowledge of MS Office
  • Able to work well with others and follow guidelines
  • Positive attitude
  • FIS knowledge
  • Receptive and be able to grasp new ideas and motivate oneself for personal development
  • Success Criteria for Position:
  • Communication/Organization Skills
  • Overall Management Skills
  • Communicative and ability to take initiative.
  • Effective time management and planning skills
  • Systematic and efficient way of working
  • Ability to present complex correlations in a clear way.
  • Knowledge in Statistical Methods
  • Highly analytic working
  • Positive Attitude can do attitude
  • Proactive
  • Energetic and good team spirit
  • Commitment to task
  • Ability to maintain confidentiality
  • Special Tasks (if applicable):
  • Clear RAQA report on daily basis.
  • Generating and managing OBAF reports.
  • Sending daily vessel reports to the PK Sales team.
  • Acting as a focal for all PK CVA and QFP contracts.
    
    
  Recruitment Fraud Alert
  
  Caring for People
  
  September 27, 2025
  
  We have recently become aware of fraudulent recruitment activities in which individuals or entities misrepresent themselves as Hapag-Lloyd Middle East Shipping LLC/UASC Limited. They offer fake job opportunities and demand payments for handling recruitment fees, certifications, travel expenses, or visa applications. Please note that Hapag-Lloyd Middle East Shipping LLC/UASC Limited does not charge any fees during the recruitment process, and all communications regarding job offers will come from official company channels. Do not respond to such fraudulent solicitations. You will only be contacted by Hapag-Lloyd HR if you have applied for an open position on our website.Seniority level
  • Seniority levelMid-Senior level
  Employment type
  • Employment typeFull-time
  Job function
  • Job functionSales and Business Development
  • IndustriesMaritime Transportation

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