Technical Support Specialist

4 weeks ago

Peshawar, Khyber Pakhtunkhwa, Pakistan Du Track Full time

We are a bunch of humans working in Xumerz Inc towards a common goal. Our usual mornings start with welcoming our team-members with handshakes and ice breakers. However, when it comes to work, we are one professional team dedicated to our tasks and trained for high performance.

We are a product-based company (we own products, not just projects) established in 1995; hence, growth and performance-oriented. Some of our team members have been with us for almost 2 decades now. Headquartered in Seattle, USA, we have our offshore offices in Canada, Peshawar, and Lahore.

If you think you have a good command of English and are willing to learn and grow, either apply online or call me at 0312-933-1121.

Job Specification

Core Requirements:

  • Excellent verbal communication skills in the English language.
  • Establish a friendly and good working relationship with customers.
  • Highly responsible, dependable, and with high attendance.
  • Fast learner.
  • Able to work till late hours; 4:00 PM till 1:00 AM (night) to be precise.
  • Proactive attitude and ability to work under stress.
  • Team up with software developers to gain knowledge of new software versions and/or bug reporting.

Other Responsibilities:

  • Provide IT technical support remotely and log call details.
  • Remote software installation and troubleshooting.
  • Working knowledge of remote support.
  • Computer Science or IT (related) background.
  • Basic to intermediate knowledge of SQL Server troubleshooting/installation.
  • Support the roll-out of new applications.
  • Respond within agreed time limits to call-outs.

Information Technology and Services - Peshawar, Pakistan

About Us

In 1995, a technologist teamed up with a group of entrepreneurs to help businesses migrate to the then latest 32-bit technology; today, the same technologist and the same group of entrepreneurs continue their services and help businesses migrate to the latest technologies.

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