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Customer Service Representative
2 weeks ago
We are seeking a skilled and dedicated Technical Support Specialist to join our team. As a key member of our support team, you will be responsible for providing high-quality technical assistance to our customers through various communication channels.
About the Role:This is an exciting opportunity for individuals who are passionate about delivering exceptional customer service and have a strong passion for technology. You will work closely with our software developers to stay up-to-date with new software versions and bug reporting.
Key Responsibilities:- Develop a friendly and effective working relationship with customers through excellent verbal communication skills.
- Work independently with minimal supervision, prioritizing tasks and meeting deadlines.
- Be highly responsible, dependable, and maintain high attendance rates.
- Continuously improve skills and knowledge by attending training sessions and workshops.
- Collaborate with software developers to stay up-to-date with new software versions and bug reporting.
In addition to your technical skills, you will also be expected to provide remote IT technical support, assist with software installation and troubleshooting remotely, and develop a strong understanding of remote support tools and technologies.
Requirements:
- Bachelor's degree in Computer Science, Information Technology or related field.
- Excellent English communication skills.
- Able to work effectively in a team environment.
- Strong problem-solving and analytical skills.
- Familiarity with software development lifecycle.
Benefits:
- Opportunity to work with a dynamic and innovative team.
- Professional development opportunities through training and workshops.
- Competitive salary and benefits package.
- Flexible working hours.
About Us:
We are a product-based company that has been established for nearly two decades. Our team is dedicated to helping businesses adapt to emerging technologies and deliver cutting-edge solutions to our clients. If you are a motivated and detail-oriented individual who is passionate about technology and customer service, we encourage you to apply for this exciting opportunity.
