
Cloud Support Engineer
5 days ago
We are seeking a Cloud Support Engineer to join our dynamic Cloud Support Core Team. In this role, reporting to the Manager of Cloud Support, you will play a pivotal part in empowering our global customer base by providing the technical expertise needed to maximize their experience on our platform. You'll be advocating for customer needs while supporting core components of our infrastructure, including Droplets, networking, and storage functionalities. We are looking for individuals passionate about problem-solving and customer enablement, with a deep understanding of Linux systems and extensive experience in open-source environments.
What You Will Be Doing:- Prior experience with DigitalOcean or other cloud infrastructure is a plus. The ability to quickly learn and adapt to DigitalOcean's evolving systems, platform, and products is essential.
- Addressing and resolving customer technical support tickets, ensuring a high standard of customer interaction and prompt issue resolution.
- Troubleshooting and diagnosing complex product issues, ensuring a focus on productivity, quality, SLA, CSAT, and resolution time KPIs.
- Providing exceptional technical support for DigitalOcean's core Compute, Network, and Storage products, including Droplets, Load Balancers, VPC, DNS, Block Storage Volumes, and Spaces (Object Storage).
- Experienced in Incident Management with hands-on expertise in managing outage tickets and communicating effectively with both internal and external customers during ongoing incidents.
- Provide clear and concise updates through public posts to customers about incident status and resolution efforts.
- Assist engineering teams by gathering necessary information and offering technical support.
- Excellent Communication Skills: Strong written and verbal skills with the ability to clearly explain complex technical concepts to diverse audiences.
- Dedication to Customer Satisfaction: A deep love for customers and a commitment to going above and beyond to ensure their satisfaction and success.
- Alignment with Brand and Team Culture: A strong sense of identity with DigitalOcean's brand and a collaborative approach to team dynamics.
- Analytical and Problem-Solving Skills: Ability to analyze and recognize patterns in technical issues, with a focus on effective troubleshooting.
- Technical Expertise: Demonstrated proficiency in Linux environments (Debian, Ubuntu) and extensive knowledge of cloud infrastructure, including APIs, scripting, databases, container technologies, and networking protocols (HTTP, DNS, SSL/TLS). Solid background in managing Linux systems, networking, and storage, with experience in using CRM and support tools like Salesforce and Jira for effective issue management and customer support.
- Certifications: Relevant certifications like CompTIA Linux, CompTIA Network, CompTIA Cloud, or equivalent are advantageous.
- We innovate with purpose: You'll be a part of a cutting-edge technology company with an upward trajectory, who are proud to simplify cloud and AI so builders can spend more time creating software that changes the world.
- We prioritize career development: At DO, you'll do the best work of your career. You will work with some of the smartest and most interesting people in the industry. Our organizational development team will provide you with resources to ensure you keep growing.
- We care about your well-being: Regardless of your location, we will provide you with a competitive array of benefits to support you from our Employee Assistance Program to flexible time off policy.
- We reward our employees: The salary range for this position is based on market data, relevant years of experience, and skills. You may qualify for a bonus in addition to base salary; bonus amounts are determined based on company and individual performance.
- We value diversity and inclusion: We are an equal-opportunity employer, and recognize that diversity of thought and background builds stronger teams and products to serve our customers.
*This job is located in Hyderabad, India
#LI-Hybrid
#LI-KC1
#J-18808-Ljbffr-
Cloud Support Engineer
1 day ago
Hyderabad City Taluka, Pakistan Oracle - Egypt Full timeJob DescriptionAs part of the Network Team within Oracle's Cloud infrastructure organization, you and your team will be responsible for supporting reliable and secure connectivity solutions for customers. You will be supporting our OCI customers on networking that enable customers in developing, selling, and delivering Oracle products worldwide.Overview: The...
-
Support Engineer for Cloud Services
5 days ago
Hyderabad City Taluka, Pakistan DigitalOcean LLC Full timeWe're looking for a talented Cloud Support Engineer to join our team. As a key member of our Cloud Support Core Team, you'll empower our global customer base by providing expert technical guidance.About the Role:You'll work closely with our engineering teams to troubleshoot and resolve complex product issues, prioritizing productivity, quality, and customer...
-
Senior Cloud Support Engineer
5 days ago
Hyderabad City Taluka, Pakistan DigitalOcean LLC Full timeWe are seeking a Senior Cloud Support Engineer to join our dynamic Cloud Support Core Team. In this role, reporting to the Manager of Cloud Support, you will play a pivotal part in empowering our global customer base by providing the technical expertise needed to maximize their experience on our platform. You'll be advocating for customer needs while...
-
Cloud Support Engineer
5 days ago
Hyderabad City Taluka, Pakistan DigitalOcean LLC Full timeWe are hiring for people who wish to grow in a dynamic Technical Support environment. Our ideal candidate is a customer-focused individual that leverages his/her technical expertise for giving the best support that benefits our users. Above all, we need individuals who are enthusiastic about working in a fast-paced, highly dynamic, and rewarding...
-
Cloud Infrastructure Engineer
5 days ago
Hyderabad City Taluka, Pakistan DigitalOcean LLC Full timeJob OverviewWe are seeking a highly skilled Cloud Support Engineer to join our dynamic team at DigitalOcean LLC. As a Cloud Support Engineer, you will be responsible for providing top-notch support and solutions to our customers through various channels.What You Will Do:Provide expert technical assistance to customers via tickets, emails, and phone...
-
Support Expert
5 days ago
Hyderabad City Taluka, Pakistan DigitalOcean LLC Full timeWe seek a skilled Support Expert - Cloud Solutions to join our Cloud Support team. As a Support Expert, you will provide technical support to customers using DigitalOcean's cloud solutions.Main Responsibilities:Experienced in Incident Management, with hands-on expertise in managing outage tickets and communicating effectively with both internal and external...
-
Technical Support Engineer
5 days ago
Hyderabad City Taluka, Pakistan DigitalOcean LLC Full timeWe are looking for an experienced Technical Support Engineer to join our Cloud Support team. As a Technical Support Engineer, you will be responsible for addressing customer technical support tickets and resolving issues promptly.Responsibilities:Prior experience with cloud infrastructure, such as DigitalOcean or other providers, is highly...
-
Cloud Data Engineering Manager
5 days ago
Hyderabad City Taluka, Pakistan DigitalOcean LLC Full timeWe are seeking a highly motivated Cloud Data Engineering Manager to join our team at DigitalOcean LLC. As a manager, you will lead a team of engineers to design, develop, and maintain cloud-based data engineering solutions that support our organization's strategic goals.Key Responsibilities:Team Leadership: Lead a team of engineers to design, develop, and...
-
Cloud Engineering Specialist
3 days ago
Hyderabad City Taluka, Pakistan Hewlett Packard Enterprise Full timeWe are seeking a highly skilled Cloud Engineering Specialist to join our team at Hewlett Packard Enterprise. As a key member of our engineering team, you will play a critical role in designing and developing scalable cloud-based systems using Golang.About the Role:This is an exciting opportunity for an experienced software engineer who is passionate about...
-
Cloud Support Specialist
5 days ago
Hyderabad City Taluka, Pakistan DigitalOcean LLC Full timeWe are seeking a dedicated Cloud Support Specialist to join our dynamic Cloud Support Core Team. In this role, you will play a pivotal part in empowering our global customer base by providing technical expertise needed to maximize their experience on our platform.Key Responsibilities:Prior experience with cloud infrastructure is a plus; the ability to...
-
Cloud Support Specialist
23 hours ago
Hyderabad City Taluka, Pakistan DigitalOcean LLC Full timeWe're seeking a talented Career Professional to join our team as a Customer Success Engineer. In this role, you'll be the voice of our customers, working closely with them to resolve technical and product issues. Your exceptional problem-solving skills, paired with your passion for technology and customer support, will make you an invaluable asset to our...
-
Cloud Software Engineer
4 days ago
Hyderabad City Taluka, Pakistan Hewlett Packard Enterprise Full timeAbout UsHewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. Our culture thrives on finding new and better ways to accelerate what's next.We are a force for good, driving innovation that helps companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to...
-
Software Development Engineer
3 days ago
Hyderabad City Taluka, Pakistan Hewlett Packard Enterprise Full timeHewlett Packard Enterprise is seeking a talented Software Development Engineer - Cloud to join our team. As a key member of our engineering team, you will play a critical role in designing and developing innovative cloud-based solutions using Golang.About the Role:This is an exciting opportunity for an experienced software engineer who is passionate about...
-
Cloud Networking Engineer
5 days ago
Hyderabad City Taluka, Pakistan DigitalOcean LLC Full timeWe are looking for a Cloud Networking Engineer to join our team. As a key member of our engineering organization, you will be responsible for designing and building highly efficient scalable services to enable network datapath for the next generation of features.Key Responsibilities:Designing and developing cloud-based network infrastructure to support our...
-
Cloud Data Engineer
5 days ago
Hyderabad City Taluka, Pakistan PURVIEW Full timeAbout Company:Purview is a leading Digital Cloud & Data Engineering company, providing fully managed solutions and co-managed capacity models to Captive Clients and top IT tier 1 organizations.Our strong presence in the UK, Europe, and APEC enables us to deliver innovative solutions and workforce/resources. We support clients with expertise in cloud...
-
Cloud Operations Expert
5 days ago
Hyderabad City Taluka, Pakistan DigitalOcean LLC Full timeWe're hiring a seasoned Cloud Support Engineer to join our Cloud Support Core Team. As a key member of our team, you'll deliver exceptional technical support to our global customer base.About the Role:You'll work closely with our engineering teams to troubleshoot and resolve complex product issues, prioritizing productivity, quality, and customer...
-
Cloud Engineer Leader
4 days ago
Hyderabad City Taluka, Pakistan Oracle - Egypt Full timeWe are looking for a seasoned software developer to lead our team in building and maintaining critical components of our infrastructure.The ideal candidate will have extensive experience with cloud-native systems, distributed architecture, and highly available services. They will be responsible for designing, developing, and operating scalable systems that...
-
Cloud Edge Software Engineer
6 days ago
Hyderabad City Taluka, Pakistan Qualcomm Technologies, Inc Full timeJob DescriptionWe're seeking a skilled Cloud Edge Software Engineer to join our team at Qualcomm Technologies, Inc. As a Cloud Edge Software Engineer, you will design, develop, create, modify, and validate cloud edge software, applications, and/or specialized utility programs that meet customer needs.Main Responsibilities:Apply software knowledge and...
-
Cloud Engineer
7 days ago
Hyderabad City Taluka, Pakistan HSBC Full timeAbout HSBCWith operations in 64 countries and territories, HSBC is one of the largest banking and financial services organisations in the world. We are committed to helping people to fulfil their hopes and realise their ambitions through our expertise and support.Our team is currently seeking an experienced professional to join us in the role of Consultant...
-
Cloud-Based Software Engineer
6 days ago
Hyderabad City Taluka, Pakistan Confiz Full timeWe are seeking a skilled software engineer to join our team at Confiz. As a Cloud-Based Software Engineer, you will be responsible for developing and maintaining software applications in the cloud.You will have 7+ years of experience implementing, developing, and enhancing Oracle ReIM functionalities, ensuring seamless integration with Oracle applications....