Senior Cloud Support Technician

24 hours ago


Hyderabad City Taluka, Pakistan DigitalOcean LLC Full time

The Role

We are seeking a highly skilled Senior Cloud Support Engineer to join our dynamic technical support team. As a key member of our team, you will be responsible for:

  • Providing top-notch support to our customers through various channels
  • Leveraging your technical expertise to resolve complex issues and ensure customer satisfaction
  • Collaborating with our team to identify and implement process improvements
  • Participating in rotational shifts, including nights, weekends, and public holidays

Your Background

To succeed in this role, you will need:

  • A Bachelor's or Master's degree in Computer Science, Engineering, or related field
  • 4-5 years of relevant work experience in cloud infrastructure and technical support
  • Strong knowledge of Linux operating environments (Debian, Ubuntu, CentOS) and web technologies (Apache, Nginx, Varnish, Memcache, MySQL, APC, PHP-FPM)
  • Advanced skill level in system performance troubleshooting and analysis of logs (sys, stack)
  • Excellent analytical and decision-making skills, with strong verbal and written communication skills

Our Culture

We value diversity and inclusivity, offering an equal opportunity employer environment that promotes growth, innovation, and teamwork. Our team is passionate about delivering exceptional support and creating innovative solutions that meet the needs of our customers.



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