Quality Assurance Specialist

22 hours ago

Karachi, Sindh, Pakistan Lime Software Logics Full time
Quality Assurance Specialist - Telephonic Sales (US market)Quality Assurance Specialist - Telephonic Sales (US market)

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Job Title: Quality Assurance Specialist – Digital Sales

Experience: 3 years

Shift Timings: 7 PM to 4 AM / 8 PM to 5 AM

Working Days: Monday to Friday

Qualification: Bachelor's graduate

Job Type: Full Time

Job Location: Bahria Town Tower, P.E.C.H.S Block 2, Karachi

Job Description:

Lime Software Logics is currently seeking a QA Specialist who will be responsible for creating processes and SOPs, performing QA checks on CRM, KPI, and performance reports, and ensuring that outreach processes, workflows, and communication align with best practices and company standards. You will collaborate with marketing, sales, and operations teams to evaluate and improve lead generation activities, ensuring smooth execution of marketing campaigns and digital sales.

Responsibilities:


• Develop and maintain QA related SOPs and processes.


• Oversee accounts/projects and streamline workflows.


• Perform QA checks on lead generation, marketing campaigns, digital sales, and support/delivery functions.


• Analyze and devise new KPIs and provide actionable insights.


• Generate weekly/monthly/quarterly performance reports.


• Optimize strategies and improve team performance.


• Identify inefficiencies and implement process improvements.


• Train team members on QA protocols and SOPs.


• Take a proactive approach to problem-solving and project ownership.

Requirements:


• 3 years of experience in QA (digital marketing & sales)


• Strong Excel skills for data analysis and reporting.


• Detail-oriented with a sharp analytical mindset.


• Have used CRMs and project management, and reporting systems.


• Knowledge of lead generation, project management, and digital sales processes.


• Proactive, intellectually curious, and a strong problem-solver.


• Excellent communication and organizational skills.


• Experience with SOP creation is a plus.

Benefits We Offer:


• Medical Benefits – IPD, OPD & Maternity (Self, Parents & Spouse)


• Quarterly Performance Rewards


• Performance-based increments

Seniority level
  • Seniority levelMid-Senior level
Employment type
  • Employment typeFull-time
Job function
  • Job functionQuality Assurance
  • IndustriesIT Services and IT Consulting

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