Call Center Trainer

2 weeks ago

Lahore, Punjab, Pakistan Abacus Full time

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Direct message the job poster from Abacus

HR Professional | Talent Acquisition Strategist | End-to-End Recruitment Expert | Onboarding Specialist | Hiring Top-Tier Talent for Organizational…

Job Title: Call Center Training Executive

Location: Lahore

Job Type: Full-Time

Experience: 1–3 years (preferred)

Job Summary:

We are seeking a motivated and detail-oriented Training Executive to join our call center team. The ideal candidate will be responsible for designing, delivering, and evaluating training programs to ensure our agents provide exceptional customer service and meet performance standards.

Key Responsibilities:

· Develop and deliver training modules for new hires and ongoing agent development.

· Conduct regular coaching sessions and refresher trainings.

· Monitor agent performance and identify training needs.

· Create and update training materials and manuals.

· Evaluate training effectiveness and provide feedback for improvement.

· Collaborate with QA and operations teams to align training with business goals.

Requirements:

· Bachelor's degree in relevant field.

· 1+ years of experience in a call center training or similar role.

· Strong communication and presentation skills.

· Proficient in MS Office and learning management systems (LMS).

· Ability to engage and motivate learners in a fast-paced environment.

· Experience with customer service KPIs and quality standards.

· Certification in training or instructional design is a plus.

· Weekly 2 Days Off

· Medical Life Insurance (IPD + OPD)

· Annual, Casual and Sick Leaves (38)

· Annual Increment (Performance based)

At Abacus, we're not just a workplace; we're a community built on core values. As advocates of diversity and inclusion, we proudly stand as an Equal Opportunity Employer, ensuring equitable opportunities for all. We uphold the highest standards of accountability, encouraging every team member to take ownership of their work and contribute to our shared goals. Collaboration is fundamental to our success; we believe in the power of teamwork. We foster a culture of continuous learning, where curiosity is celebrated, and growth is nurtured. Respect and empathy guide our interactions, and we embrace bold ideas and open dialogue, believing that innovation flourishes in an environment of openness.

Join us at Abacus, where our values not only define our work but also shape our identity as a community

Job Type: Full-time

Education:

Bachelor's (Required)

Experience:

Customer Service Training: 1 year (Required)

Language:

Work Location: Lahore- Onsite

Seniority level
  • Seniority levelAssociate
Employment type
  • Employment typeFull-time
Job function
  • Job functionTraining, Customer Service, and Other
  • IndustriesTelephone Call Centers and Outsourcing and Offshoring Consulting

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