Call Center Manager

4 weeks ago

Lahore, Punjab, Pakistan Mighty Five Full time
Job Description:

Job Title: Call Center Manager
Location: Lahore (On-site)
Company: Mighty Five LLC
Industry: BPO / Back Office Outsourcing
Salary: PKR 100,000 – PKR 150,000 (based on experience)

About Us:
Mighty Five LLC is a full-service digital agency and BPO firm offering premium back office outsourcing solutions to clients around the world. We are expanding our call center operations and are looking for a results-driven Call Center Manager to lead the charge.

Job Overview:
We're hiring an experienced Call Center Manager with at least 3+ years in a similar role to take ownership of our call center's operations, team, and performance. This is a leadership role for someone who thrives in a fast-paced, performance-oriented environment.

Key Responsibilities:

Recruit, onboard, and train call center staff.

Monitor and drive KPI achievement across all teams.

Handle procurement of technology, tools, and calling data.

Lead campaign selection, onboarding, and management.

Strategically acquire new campaigns in line with business goals.

Develop performance metrics, monitor reports, and optimize operations.

Promote a culture of high performance and accountability.

Requirements:

Minimum 3 years of experience managing call center teams.

Strong expertise in outbound/inbound calling, preferably for international campaigns (US/UK).

Familiarity with dialer systems, CRM platforms, and data acquisition.

Exceptional communication, leadership, and organizational skills.

Ability to multitask, meet deadlines, and drive team success.

What We Offer:

Competitive salary: PKR 100,000 – 150,000 (commensurate with experience)

Rapid career growth in a scaling organization

Energetic and collaborative work environment

Performance-based incentives and bonuses

Job Specification:

Team Leadership & People Management

Proven ability to lead, motivate, and manage high-performing call center teams.

Recruitment & Training

Experience in hiring, onboarding, and training call center staff effectively.

KPI & Performance Management

Strong command over call center KPIs (AHT, FCR, conversion rate, etc.) and ability to drive team performance to meet/exceed targets.

Campaign Management

Skilled in selecting, launching, and scaling outbound/inbound campaigns.

Campaign Acquisition

Experience in acquiring new call center campaigns, preferably for international markets (US/UK).

Tech & Tool Proficiency

Familiar with dialer systems (like Vicidial, Xencall, etc.), CRM platforms (Zoho, HubSpot, etc.), and productivity tools.

Data & Lead Management

Ability to source and manage lead data effectively to support campaign goals.

Problem Solving & Decision Making

Strong analytical and critical thinking skills for solving operational issues quickly.

Communication Skills

Excellent written and verbal communication in English; confident in handling client and internal communication.

Time Management & Multitasking

Capable of managing multiple priorities and campaigns simultaneously without compromising quality.

Reporting & Analysis

Proficient in preparing and analyzing performance reports, and using insights to optimize operations.

#J-18808-Ljbffr

  • Call Center Staff

    1 week ago

    Lahore, Punjab, Pakistan Call Huts Full time

    Male/Female Staff Required on Urgent Basis for NIGHT Shift.Female Staff Preference Night ShiftTimings: 8:00 PM to 5:00 AMWorking Days: Monday to Friday Saturday and Sunday OFFBasic Salary: 18k to 30k (Salaries are mentioned only for freshers)Experienced candidates' salary will be discussed in the interview.Job SpecificationHaving exceptional active listening...

  • Call Center Representative

    2 weeks ago

    Lahore, Punjab, Pakistan Call Matricx Full time

    Call Center agent required. Basic salary, Sales Bonus, Sales incentive, and cash promos. Agent of the week and Agent of the month. Freshers and Experienced both can apply.ShiftsEVENING SHIFTTimings: 02:00PM - 10:00PM.NIGHT SHIFTTimings: 09:00PM - 05:00AM.Up to: RS.70,000 per month + Incentives + Commission.Perks and Benefits- Incentives start from first...

  • Call Center Sales Manager

    2 days ago

    Lahore, Punjab, Pakistan beBee Careers Full time

    The ideal candidate will have a degree in Marketing, Business or Communications and at least 1 year of experience in telemarketing or an outbound call center environment. Key responsibilities include hiring, training, and onboarding new Call Center Agents as needed to meet sales quotas.Additionally, the successful candidate will be responsible for providing...

  • Manager - Sales Call Center

    3 weeks ago

    Lahore, Punjab, Pakistan Connectiks Full time

    Hire, train and onboard new Call Center Agents as required to meet quotasProvide coaching and assistance to call center agents on an ongoing basisProcess weekly sales leads reports for submission to managementOversee and ensure conflict resolution between associates and customersEnsure that all employees follow the company's best practices for call center...

  • Call Center Supervisor

    1 week ago

    Lahore, Punjab, Pakistan Wasko International Full time

    Bachelor's degree and good English speaking skills.Experience Level: Prior experience is a must, ideally a minimum of 1-2 years. More experienced applicants will be preferred.Job Description:As an experienced Call Center Supervisor/Manager, you will play a critical role in managing our call center operations and ensuring the delivery of exceptional customer...

  • Customer Support Representative

    4 weeks ago

    Lahore, Punjab, Pakistan Taurus Call Center Full time

    Customer Support RepresentativeTaurus Call Center, PakistanTaurus Call Center is hiring for CSR urgentlyResponsibilitiesCall center agents will be responsible for making outbound calls and providing customer services.Follow-up on customer calls.Salary:20k basic in one month probation25k basic after probation30k+ (Including incentives, bonuses,...

  • Supervisor - Call Center

    2 weeks ago

    Lahore, Punjab, Pakistan ZNZ Communications Full time

    Bachelor's degree in Business Administration or relevant fieldJob Description: Supervisor - Call Center at ZNZ CommunicationsResponsibilities:Manage and supervise a team of call center representativesMonitor and evaluate team performance to ensure KPIs are metProvide training and coaching to improve team performanceHandle escalated customer issues and...

  • Call Center Representative

    7 days ago

    Lahore, Punjab, Pakistan NeoXtreme Full time

    Get AI-powered advice on this job and more exclusive features.Direct message the job poster from NeoXtremeCompany DescriptionNeoXtreme is a sales and customer service company based in DHA Phase 3, Lahore. We connect businesses with skilled Sales Executives and Customer Service Representatives (CSRs). Our mission is to help brands grow through smart...

  • Call Center Specialist

    1 week ago

    Lahore, Punjab, Pakistan RSF SOFT Full time

    5 days ago Be among the first 25 applicantsCompany DescriptionRSF Soft is a leading company specializing in Website Development, Software Development, and Website Marketing. Our team of SEO experts crafts Google-friendly strategies to boost web traffic and social media engagement. We provide SEO services, web development, and custom software solutions...

  • Call Center Specialist

    4 weeks ago

    Lahore, Punjab, Pakistan FreeSpace Full time

    Direct message the job poster from FreeSpaceCOO at FreeSpace | Co-Founder of Drivedea | Expert in Scaling Startups & Engaging Software TalentRole DescriptionThis is a full-time hybrid role for a Call Center Specialist at FreeSpace. The Call Center Specialist will be responsible for customer support, communication, and providing excellent customer...