Call Center Manager

6 days ago

Lahore, Punjab, Pakistan Mighty Five Full time
Job Description:

Job Title: Call Center Manager
Location: Lahore (On-site)
Company: Mighty Five LLC
Industry: BPO / Back Office Outsourcing
Salary: PKR 100,000 – PKR 150,000 (based on experience)

About Us:
Mighty Five LLC is a full-service digital agency and BPO firm offering premium back office outsourcing solutions to clients around the world. We are expanding our call center operations and are looking for a results-driven Call Center Manager to lead the charge.

Job Overview:
We're hiring an experienced Call Center Manager with at least 3+ years in a similar role to take ownership of our call center's operations, team, and performance. This is a leadership role for someone who thrives in a fast-paced, performance-oriented environment.

Key Responsibilities:

Recruit, onboard, and train call center staff.

Monitor and drive KPI achievement across all teams.

Handle procurement of technology, tools, and calling data.

Lead campaign selection, onboarding, and management.

Strategically acquire new campaigns in line with business goals.

Develop performance metrics, monitor reports, and optimize operations.

Promote a culture of high performance and accountability.

Requirements:

Minimum 3 years of experience managing call center teams.

Strong expertise in outbound/inbound calling, preferably for international campaigns (US/UK).

Familiarity with dialer systems, CRM platforms, and data acquisition.

Exceptional communication, leadership, and organizational skills.

Ability to multitask, meet deadlines, and drive team success.

What We Offer:

Competitive salary: PKR 100,000 – 150,000 (commensurate with experience)

Rapid career growth in a scaling organization

Energetic and collaborative work environment

Performance-based incentives and bonuses

Job Specification:

Team Leadership & People Management

Proven ability to lead, motivate, and manage high-performing call center teams.

Recruitment & Training

Experience in hiring, onboarding, and training call center staff effectively.

KPI & Performance Management

Strong command over call center KPIs (AHT, FCR, conversion rate, etc.) and ability to drive team performance to meet/exceed targets.

Campaign Management

Skilled in selecting, launching, and scaling outbound/inbound campaigns.

Campaign Acquisition

Experience in acquiring new call center campaigns, preferably for international markets (US/UK).

Tech & Tool Proficiency

Familiar with dialer systems (like Vicidial, Xencall, etc.), CRM platforms (Zoho, HubSpot, etc.), and productivity tools.

Data & Lead Management

Ability to source and manage lead data effectively to support campaign goals.

Problem Solving & Decision Making

Strong analytical and critical thinking skills for solving operational issues quickly.

Communication Skills

Excellent written and verbal communication in English; confident in handling client and internal communication.

Time Management & Multitasking

Capable of managing multiple priorities and campaigns simultaneously without compromising quality.

Reporting & Analysis

Proficient in preparing and analyzing performance reports, and using insights to optimize operations.

#J-18808-Ljbffr

  • Customer Support Representative

    1 week ago

    Lahore, Punjab, Pakistan Taurus Call Center Full time

    Customer Support RepresentativeTaurus Call Center, PakistanTaurus Call Center is hiring for CSR urgentlyResponsibilitiesCall center agents will be responsible for making outbound calls and providing customer services.Follow-up on customer calls.Salary:20k basic in one month probation25k basic after probation30k+ (Including incentives, bonuses,...

  • Manager - Sales Call Center

    1 day ago

    Lahore, Punjab, Pakistan Connectiks Full time

    Hire, train and onboard new Call Center Agents as required to meet quotasProvide coaching and assistance to call center agents on an ongoing basisProcess weekly sales leads reports for submission to managementOversee and ensure conflict resolution between associates and customersEnsure that all employees follow the company's best practices for call center...

  • Call Center Manager

    3 weeks ago

    Lahore, Punjab, Pakistan Grand City Full time

    1 week ago Be among the first 25 applicants We're Hiring: Call Centre Manager – Recovery Call Centre | Grand CityAre you a dynamic leader with a passion for driving results and leading high-performing teams? Grand City is looking for an experienced and motivated Call Centre Manager to head our Recovery Call Centre operations. Location: Grand City Head...

  • Call Center Operations Manager

    3 days ago

    Lahore, Punjab, Pakistan beBee Careers Full time

    The role of the Manager Operations is to lead a team of professionals in a call center environment. The ideal candidate will have prior experience managing operations, with a focus on hiring, building and training teams.Key Responsibilities:Hiring and OnboardingTeam Development and CoachingOperations ManagementClient Liaison and CoordinationTarget Setting...

  • Global Call Center Management Position

    6 days ago

    Lahore, Punjab, Pakistan beBeeLeadership Full time

    Call Center Leadership OpportunityWe are seeking a seasoned Call Center Manager to lead our team and drive performance.About the RoleThis is a leadership position for someone who thrives in a fast-paced, performance-oriented environment. We're looking for an experienced professional with a strong track record of managing call center teams and driving...

  • Call Center representative

    2 weeks ago

    Lahore, Punjab, Pakistan Vortax LLC Full time

    Call Center representative (outbound-sales)Call Center representative (outbound-sales)1 week ago Be among the first 25 applicantsWe're looking for anenergetic, results-oriented Call Center Agent (Outbound Sales)to join our growing team. In this role, you'll be responsible for initiating contact with potential clients through outbound cold calls, pitching our...

  • Call Center Operations Manager

    6 days ago

    Lahore, Punjab, Pakistan beBee Careers Full time

    Job Description:As a seasoned Call Center Manager, you will oversee the smooth operation of our call center, ensuring that customer service representatives are productive and efficient in handling customer inquiries and complaints. Your key responsibilities will include forecasting call volumes, configuring the telephone system to distribute calls uniformly...

  • Call Center Supervisor

    2 weeks ago

    Lahore, Punjab, Pakistan Orient Biz Tech Full time

    Get AI-powered advice on this job and more exclusive features.Company DescriptionWelcome to Orient Biz Tech, a digital marketing and BPO firm based in Lahore. We specialize in crafting tailored strategies to enhance online presence and streamline business processes. Our dedicated team ensures personalized solutions for each client, committing to their...

  • Call Center Specialist

    6 days ago

    Lahore, Punjab, Pakistan FreeSpace Full time

    Direct message the job poster from FreeSpaceCOO at FreeSpace | Co-Founder of Drivedea | Expert in Scaling Startups & Engaging Software TalentRole DescriptionThis is a full-time hybrid role for a Call Center Specialist at FreeSpace. The Call Center Specialist will be responsible for customer support, communication, and providing excellent customer...

  • Call Center Agent

    3 weeks ago

    Lahore, Punjab, Pakistan Nuh Tech Pvt. Ltd. Full time

    Call Center Agent ( Freshers And Experienced)We are looking for a proactive individual with fluent English and strong communication skills. Freshers and experienced candidates can apply for this post.Call Center Agents, for our International call centre.Do you have good communication skills or experience? Come and join us today. Looking for male & female...