Call Center Trainer

1 week ago


Lahore, Punjab, Pakistan Abacus Full time

Job Title: Call Center Training Executive

Location: Lahore

Job Type: Full-Time

Experience: 1–3 years (preferred)

Job Summary:

We are seeking a motivated and detail-oriented Training Executive to join our call center team. The ideal candidate will be responsible for designing, delivering, and evaluating training programs to ensure our agents provide exceptional customer service and meet performance standards.

Key Responsibilities:

  • Develop and deliver training modules for new hires and ongoing agent development.
  • Conduct regular coaching sessions and refresher trainings.
  • Monitor agent performance and identify training needs.
  • Create and update training materials and manuals.
  • Evaluate training effectiveness and provide feedback for improvement.
  • Collaborate with QA and operations teams to align training with business goals.

Requirements:

  • Bachelor's degree in relevant field.
  • 1+ years of experience in a call center training or similar role.
  • Strong communication and presentation skills.
  • Proficient in MS Office and learning management systems (LMS).
  • Ability to engage and motivate learners in a fast-paced environment.
  • Experience with customer service KPIs and quality standards.
  • Certification in training or instructional design is a plus.

Benefits:

  • Weekly 2 days off
  • Medical, Life Insurance (IPD + OPD)
  • Annual, Casual, and Sick Leaves (38 days)
  • Annual Increment (performance-based)

At Abacus, we're committed to diversity and inclusion. We are an Equal Opportunity Employer and promote a culture of continuous learning, teamwork, and innovation. We value respect, empathy, and open dialogue to foster a thriving community.

Join us at Abacus, where our values shape our community and workplace culture.

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