Mechanical Service Advisor

3 days ago

Karachi, Sindh, Pakistan Hondaquaideen Full time

We are seeking an experienced and customer-oriented Mechanical Service Advisor to join our team at Honda Quaideen. The ideal candidate will have at least 3 years of experience working in a main car dealership and will be responsible for ensuring a smooth and efficient service experience for our customers. You will act as a liaison between our customers and our service department, providing clear communication, managing repair orders, and delivering excellent customer service.

Key Responsibilities:
  • Greet customers and schedule service appointments.
  • Accurately document vehicle issues and service requests.
  • Provide customers with estimates of service costs and timelines.
  • Communicate customer concerns to the mechanical team and ensure all necessary repairs are completed.
  • Keep customers updated on the progress of their vehicle repairs.
  • Conduct post-service final checks to ensure customer satisfaction.
  • Upsell additional services and products as necessary.
Requirements:
  • At least 3 years of experience working as a Service Advisor in a main car dealership, preferably with Honda or other well-known automotive brands.
  • Excellent customer service and communication skills.
  • Strong knowledge of automotive repair and maintenance procedures.
  • Basic knowledge in using computer systems and dealership management software.
  • Ability to work in a fast-paced environment and manage multiple tasks.
  • Detail-oriented with excellent organizational skills.
How to Apply:

Interested candidates should upload their CV below or send their CV to info@hondaquaideen.com with the subject line "Mechanical Service Advisor Application".

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