Customer Retention Specialist

5 days ago


Rawalpindi Cantonment, Pakistan Prestige OSS Full time

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Direct message the job poster from Prestige OSS

Experience: 1–2 years of experience in International Customer Support with excellent communication skills, specializing in customer retention and win-back strategies.

This position is focused on customer retention and support as it relates to selling the value of renewing support agreements for products. The candidate must have a successful track record of meeting and exceeding an individual sales quota and have proven they have the skills and attitude necessary to meet their assigned sales quota and achieve success in their territory.

Responsibilities:

  • Responsible for achieving monthly/quarterly revenue targets through accurate forecasting and sales skills.
  • Reconnect with inactive or lost customers to bring them back and build lasting relationships.
  • Renew maintenance agreements directly with the end user or collaborate with channel partners as necessary.
  • Set strategy and tactical approach for maximizing bookings for their specified territory.
  • Maintain and update customer information in the database.
  • Have a thorough understanding of products, pricing, and competition.
  • Establish and maintain relationships with end users and channel partners.
  • Work collaboratively with all internal organizations to ensure that effective, consistent communication is maintained and company goals are understood and met.
  • Work closely with team members and assist with coverage when deemed necessary

Qualification/Skill Set

  • 1-2 years of experience in International Customer Support
  • Experience specializing in customer retention and win-back strategies
  • Successful track record of meeting and exceeding an individual sales quota
  • Must be located within a commutable distance to Amazon Mall - Rawalpindi, Punjab, Pakistan

Prestige OSS is an equal opportunity employer. We do not discriminate based on race, color, religion, gender, gender identity, sexual orientation, age, national origin, disability, veteran status, or any other protected status. All employment decisions are made based on qualifications and business needs, promoting a diverse and inclusive workplace.

Seniority level
  • Seniority levelEntry level
Employment type
  • Employment typeFull-time
  • IndustriesHuman Resources Services

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